Roon Rock unable to update from App or WebUI (ref#RWA3PU)

[Markus_Bruun]

Affected Product

Roon

Roon Issue Category

Networking

Description of Issue

Roon Rock unable to update from App or WebUI - it will show downloading and then fail (See screenshot). Have tried with Static IP, its the same as DHCP. No firewalls or VPN are in play.

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

Intel Nuc 11 - 16gb - 256gb drive // This is unfortunately a N6005 not an i3 (despite being advertised as such). However I doubt this is the cause for network issue I am having. Rock was setup yesterday.

Connected Audio Devices

Currently only Ethernet and Power are connected to ROCK NUC

Home Network Details

Rock is connected directly to modem/router. Nothing in between, no other adapters or anything.

Screenshot

[Suedkiez (Just a fellow user like you)]

Have you tried rebooting your router, followed by the NUC? There is at least one older thread where exitcode 10 seemed to be a network error, and at least in that thread it went away after the reboot.

[Markus_Bruun]

Yes I sure did thanks. I did many things (I work in it support and project management)…

Just fixed it by changing DNS to a random google one.

Now works (ironic after I added the support ticket here).

Thank you

[Suedkiez (Just a fellow user like you)]

I couldn’t be sure without asking and it was enough in more than one case in recent days

[Markus_Bruun]

That is true. I see it all the time Thanks again!