I have a pair of nuc+ (for 2 different homes) and up until recently had no trouble utilizing usb connected 4T segate backup drives. I can see the data on the drives connected to my mac but roon says either drive is unavailable when actually connected to the nuc+ with different usb cables . I can use tidal just fine but am going crazy trying to get this thing to recognize my drives and am SOL if wifi or internet go down. I’ve searched this topic and see many others have had similar problems and I’ve given roon full disc access which seemed to remedy other users but not me. Is there anyone more technologically savvy that I can pay to help remedy this on my behalf?
Love the front end of roon but loathing the computer research and tech remedies I seem to require every 6 months.
We have identified a problem where NTFS formatted drives can cause ROCK/Nucleus to stop seeing the drive. Essentially, it has gotten flagged with a dirty flag as a result of it not being ejected via USB properly. This can happen by pure chance (reboots, power loss, drive removal etc) and isn’t something you necessarily did wrong.
There are two ways to fix this:
Long-term - Migrate the data off the drive, reformat it to exFAT (vs NTFS or FAT), and migrate the contents back. In my case, I only had one backup drive and used this as an opportunity to purchase another backup drive, formatted it exFAT, duplicated the contents, and put the old drive away for safekeeping.
Short-term - Connect the drive to a Windows machine, open a command prompt, and type chkdsk (drive letter) /f. Example: chkdsk G /F ( chkdsk [volume:] [/F])
I wish we could make this less techie but as I’m sure you’re well aware, software this powerful and this expansive isn’t black and white.
Wes, thanks very much for the concise reply. I have a few drives all of which were ntfs. I reformatted one of the drives to exFAT overnight (took about 12 hours) and could see and listen to the music on the reformatted drive on my mac. Attached it to my nuc via usb and still nothing. Here are some screen shots of what I’m looking at and have nowhere to even map to?
Uhg, it’s kind of a pain to do that so I’m disappointed to hear it didn’t work. Oddly enough, I’m having a hard time getting logs from your Nucleus too. It’s not responding to my requests for diagnostics information.
If you select “add a network share” you might be able to access it that way.
First off, if you know the IP of Nucleus you can type it just like my example below:
If you don’t know the IP, open a web browser with a device on your network and type nucleus.local. It will bring up a page and show you what your IP is so you can give this a go:
BOOM, Wes, you’re the man! Went out for my morning hike and then breakfast and open the Roon app with crossed fingers just as I have been for past 2 months and what check it out, we’re in the midst of importing tracks:
To suggest I’m grateful beyond words is an understatement and can’t wait to visit the tunes absent for past couple months. I appreciate your help and hand holding; do you have a venmo/paypal/cashapp address that I can send a token of gratitude your way for your time and effort?
I have to laugh now as I need to unplug that drive from the roon and reformat my others and copy its contents onto them post formatting. But, I have high confidence that my core will see this drive when I reconnect it.
