Roon search functionality not working (ref#PCMCPY)

[Niels_Perik]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· I want to report a metadata issue

Describe the issue

Roon search is not working

Describe your network setup

Normaal router and SR switch

[vadim]

Hello @Niels_Perik ,

Thank you for reaching out and welcome to our community!

To better assist you with the issue you’re experiencing, could you please provide a bit more information regarding the problem? Based on your initial message, it seems you’re having trouble with Roon ARC and possibly also with Roon Search, but the details are unclear.

Here are a few questions that will help us narrow it down:

1. Are you unable to log into Roon ARC specifically, or is the issue with Roon Search not returning results?
2. If it’s a search issue, is it affecting ARC, Roon desktop app, Roon mobile app or all of them?
3. When you try to log into ARC, do you receive any error messages? If so, could you please share a screenshot or the exact message?
4. Could you also confirm if Roon ARC is enabled and showing “Ready” in the Roon Settings > ARC tab?
5. Lastly, can you describe your network setup in more detail? (e.g. router model, if you are using VPN, firewall settings, mobile provider if using ARC remotely, etc.)

With this information, we’ll be able to investigate further and get you back up and running as soon as possible.

Best regards,
Vadim