Roon Server and App not running after long inactivity (ref#L16841)

What’s happening?

· Roon won’t start, update, or finish installing

Describe the issue

Roon Server and Roon Server App will not run.

[Moderator edit: personal details removed]

I have not used Roon in more than a year due to personal reasons. I received an email notice reminding me that the annual charge is about to renew and its triggered me to start using Roon again.

Describe your network setup

Roon Server and Roon Server App installed on an iMac (2017 27" with macOS 13.7.8). Roon is also installed on an iPad Pro (Gen 6). Music files installed on a NAS. This was all working as expected the last time I did use Roon. However, during the time that I was not using Roon I moved my User Home Folder to an external SSD. This was successful and I have not had any problems with other apps.

When I was not able to get Roon running I uninstalled Roon from the iMac.

I've downloaded the Roon App from https://roon.app/en/downloads and installed it on the iMac. Only the Roon App is installed. Not the Roon App Server. When I try to open the app I get into a loop that wants me log out of a previously running Roon App (there is none running or existing on the iMac) or buy a new license or start a Free Trial.

What's up. Can you please help me to get this sorted out?

I’ve resolved the problem by uninstalling the Roon remote on the iPad and reinstalling. That allowed me to set up the remote app and the Mac desktop app. So, back in business.
I guess the lesson learned is if you stop using an app for a year and then go back to it you might get lost for awhile.

Glad you’re backup and running.

If you see the “You’re already signed in” message in the future these notes should help …

—————

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

You might want to delete your mail address in order to protect your privacy (after the text quoted here).

Hi @Arlen,
Thanks for spotting, I’ve now removed those details.
If you see this again can you flag the post (other issue) as doing so is the fastest way to get the attention of mods.

1 Like

Thank you Carl

1 Like

Thank you again Carl

1 Like

Thank you Arlen. Looks as though a mod has taken care of my carelessness

1 Like

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.