Roon Server app on desktop and iPhone fails to open post-update (ref#69FMPS)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Cannot open Roon Server app on my desktop (Microsoft) or open Roon on my iphone since attempting update on 4 March.

Tell us about your home network

· I have Windows 11 Pro on HP Desktop computer.When I try to uninstall Roon on my desktop (to try a re-install) I get the following error message: Windows cannot find 'C cannot find 'C;\Users\pcrai\AppData\Local\Roon\Application\206201641\Uninstall exec'.
My router is a Huawei HG659, but i don't think this is the problem - every other program is working fine. Connection to the computer is by wifi.

2

Hello @pcraigarch1 ,

Welcome to the forum! To perform a full reinstall of Roon + RoonServer, please see the instructions below:

  • Create a Backup of your current database
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

All Roon_old on Windows

Let us know if this helps!

3

Hi @pcraigarch1,

Account diagnostics show that a Roon Server instance might have recently been active on a desktop matching your post description. We’re not able to verify remotely whether you’re still having issues launching the app on your phone, however.

Can you please clarify whether you’re still encountering issues with the iOS app? If you’re having difficulty finding ther server, try setting a fixed WiFi address in the iOS WiFi Settings page for your network.

We also recommend, for due diligence, that you safelist Roon’s background processes in the Microsoft Defender firewall.

We’ll watch for your reply. Thank you!

4

We’re going to allow this thread to auto-close due to inactivity, having received no responses in the last five days. Please reach out if you require any further assistance. Thank you!