Roon Server crashes frequently since 20/9/2024, error related to RoonAppliance.exe (ref#D69HRG)

Support
1

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

Since 20/9/2024 7:47pm AEST time, my roon server keeps crashing every few minutes (Roon Remote keeps shwong "Waiting for your Roon Server" notification).

It worked fine when I first started using it a week ago.

This is the error that I keep getting:
Faulting application name: RoonAppliance.exe, version: 1.0.0.0, time stamp: 0x6696b8b9
Faulting module name: RPCRT4.dll, version: 10.0.22621.3810, time stamp: 0x045b6c12
Exception code: 0xc00000fd
Fault offset: 0x00000000000126c5
Faulting process id: 0x0xAACC
Faulting application start time: 0x0x1DB0B3ECA91E3C4
Faulting application path: C:\Users\Jason Lee\AppData\Local\RoonServer\Application\RoonAppliance.exe
Faulting module path: C:\Windows\System32\RPCRT4.dll
Report Id: 4d88f934-fc9a-4168-96cf-a6e15358cb42
Faulting package full name:
Faulting package-relative application ID:

Error Reporting:
Fault bucket 1647020171693641085, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: RoonAppliance.exe
P2: 1.0.0.0
P3: 6696b8b9
P4: KERNELBASE.dll
P5: 10.0.22621.4111
P6: 03c619d0
P7: c00000fd
P8: 00000000000222e2
P9:
P10:


I've tried restarting PC, restarting Roon Server itself and it still crashes. I've also tried to reboot my router and the error occurs.

My System Specs:
OS: Windows 11 Home
CPU: 13th Gen Intel Core i7-13700K, 3400 Mhz 16 Cores
Physical RAM: 64 GB
GPU: RTX3070
OS HDD: Samsung SSD 860 EVO M.2 1 TB

Roon Endpoints: PC Roon Server is running on, Cambridge Audio MXN10, Activo P1

Describe your network setup

Hybrid Fibre Coaxial (HFC) Internet. Asus ROG Rapture GT-AC5300. PC, NAS and MXN10 connected via ethernet cable. Activo P1 via wireless.

2

2 posts were split to a new topic: iOS App Refreshes/Reconnects in a Loop

3

Still crashing repeatedly today (24 hours later) =(

I was in the office today and Roon Arc couldn’t connect to my home server as well which I could previously (I presume its to do with server crashing).

I’ve checked my Windows Update history and there were no feature updates (23H2 4/9/2024), quality updates (most recent 14/9/2024 KB5043076), or driver updates (SteelSeries Software Component 1.3.1.0 12/9/2024) before 20/9/2024.

I started using Roon on 14/9/2024 with no issues until 29/9/2024 =(

I’ve noticed that “Faulting module name: ntdll.dll” is a common one that pops up on the support forums. Were there any common fix to it?

5

This is a Windows system file, used by Roon. So I would check your Windows setup.

https://malwaretips.com/blogs/rpcrt4-dll-what-it-is-how-to-fix-rpcrt4-dll-errors/

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I noticed its faulting on ntdll.dll most of the time, followed by KERNELBASE.dll and occationally RPCRT4.dll

I’ve run sfc /scannow and DISM repairs. SFC repaired some corrupted files. Restarted PC. Still crashing on the same dlls =(

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