Roon Server Crashing

Support
1

Hi @support Roon Server has been crashing randomly. I have to log into my machine and restart the server app manually. Below are some windows logs and other details:

Version: 1.4 / 294
Windows 10, 64-bit, build 16299
Endpoints: Hifiberry Digi+ , roon image , ethernet
Storage: Same windows 10 machine as roon server install

Question on the hifiberry: I installed the image about one year ago and have never updated as I assumed that it automatically updated. Is that true, or do I have to update manually? I’m not a linux person, so I wouldn’t know how to retrieve the os version.

EVENT LOGS

Log Name:      Application
Source:        Application Error
Date:          12/23/2017 12:46:24 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVERNAME
Description:
Faulting application name: RoonServer.exe, version: 1.0.0.0, time stamp: 0x5a3c23fd
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0xe0434352
Fault offset: 0x0000000000013fb8
Faulting process id: 0x15d8
Faulting application start time: 0x01d37c15f344dbd7
Faulting application path: C:\Users\UserNAme\AppData\Local\RoonServer\Application\RoonServer.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 398d1c3f-0a57-458c-823c-a41b36d378fd
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-12-23T17:46:24.385506900Z" />
    <EventRecordID>1532</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SERVERNAME</Computer>
    <Security />
  </System>
  <EventData>
    <Data>RoonServer.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>5a3c23fd</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.16299.15</Data>
    <Data>4736733c</Data>
    <Data>e0434352</Data>
    <Data>0000000000013fb8</Data>
    <Data>15d8</Data>
    <Data>01d37c15f344dbd7</Data>
    <Data>C:\Users\UserName\AppData\Local\RoonServer\Application\RoonServer.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>398d1c3f-0a57-458c-823c-a41b36d378fd</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        .NET Runtime
Date:          12/23/2017 12:46:24 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVERNAME
Description:
Application: RoonServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.Threading.EventWaitHandle..ctor(Boolean, System.Threading.EventResetMode, System.String, Boolean ByRef, System.Security.AccessControl.EventWaitHandleSecurity)
   at System.Threading.EventWaitHandle..ctor(Boolean, System.Threading.EventResetMode, System.String, Boolean ByRef)
   at Sooloos.App.GetAppLock()
   at Sooloos.App.Main(System.String[])


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-12-23T17:46:24.213626200Z" />
    <EventRecordID>1531</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SERVERNAME</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: RoonServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.Threading.EventWaitHandle..ctor(Boolean, System.Threading.EventResetMode, System.String, Boolean ByRef, System.Security.AccessControl.EventWaitHandleSecurity)
   at System.Threading.EventWaitHandle..ctor(Boolean, System.Threading.EventResetMode, System.String, Boolean ByRef)
   at Sooloos.App.GetAppLock()
   at Sooloos.App.Main(System.String[])

</Data>
  </EventData>
</Event>
2

Hey @waka_jawaka – sorry for the trouble here. Did this just start recently? Any new media added to your library recently? Any other changes to your system or environment?

I just enabled some diagnostics on your account and a report is being generated with some logs. I’ve passed this to our developers for feedback, but things will be a little slower than normal over the next few days.

In the meantime, it would be helpful to know a timestamp or two for recent crashes, so we can take a look at what was happening right before the crash.

Appreciate your patience here, thank you!

3

Thanks a lot Mike. The timestamp was 12/23 @ 12:46PM fo both events.

The issue seems to have come up after I upgraded to your latest major release (1.4). Other than that, nothing major changed in regards to my music, or the server.

Hope that helps.

4

Hi @waka_jawaka ---- Thank you for your patience while we’ve been discussing the “next steps” for addressing these random crashes being experienced.

Letting you know that I have sent you a PM with further instructions.

-Eric