Roon Server experiencing slowness and track skipping on Synology NAS DS620slim (ref#W3WOD2)

[aartes]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Just a few minutes ago

What are the make and model of the affected audio device(s) and the connection type?

· Boulder 812

Describe the issue

Since the last update (version 2.48, build 1516) the roon server is going slow and skip tracks reporting both low access to files or bad connectivity to TIDAL. The server is running on a Synology NAS server (DS620slim with 6GB memory configutarion and DSM 7.2.2)

Describe your network setup

Synology NAS server DS620slim, 6GB memory, 4x4TB SSD disks, network with single router, play on DAC Boulder 812, iPad, iPhone

[benjamin]

Hey @aartes,

Thanks for writing in, and welcome to the community! Sorry to hear about your issues.

It looks like we’re unable to connect to your Roon Server to enable diagnostic mode. In this case, could you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

@aartes

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can’t see my endpoints as available Zones.

We’re not seeing any macOS machines tied to your account - feel free to bring them online as well and we’ll see if we can investigate further.

Thank you!