Roon server fails to boot after trying help page suggestions (ref#IFTSCR)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Roon server not running notification. Roon fails to boot. Tried suggestions on help page.

Tell us about your home network

· AT&T fiber router/wifi

2

Hey @Bert_fontenot,

Thanks for reaching out and welcome to the forum! According to our diagnostics server, it looks like your RoonServer hasn’t been active in over a week.

Are you able to manually search for RoonServer in your Windows start menu and open it that way? Do you see any specific errors?

If you have checked this, please manually access your RoonServer logs by using these instructions, and upload them to our uploader below, and let us know once uploaded so that we can review them, thanks!

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

3

Uploaded Roon logs.

4

Hi @Bert_fontenot,

Logs show a lock file error on startup. Roon/RoonServer don’t appear to have fully closed before the update was installed and Roon was relaunched, and the cache has become corrupted.

This probably isn’t evidence of any deeper-level library corruption, but it’s worth verifying that you have a Backup of your Roon database just in case.

In the meantime, the following steps should sort this out:

  1. In Task Manager, force close any background processes related to Roon. This includes: Roon.exe, RoonServer.exe, RoonAppliance.exe, RAATServer.exe, and RoonGoer.exe.

  2. Next, try to launch Roon again.

  3. If Roon still won’t start, navigate to your Roon database location(where you gathered logs) and find the Roon folder. Delete it. Reinstall the app from our website. This won’t reinstall RoonServer or affect your library, but will freshly reinstall the Roon app itself.

Let us know if this helps.

5

The fresh download from the Roon website worked. Thank you.

Bert