Roon Server (Nucleus) not detected (ref#JIEEVP)

[Bob_OBrien]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Unable to find roon server (nucleus)

Describe your network setup

My nucleus is directly connected via Ethernet to my internet hub

[noris]

Hello @Bob_OBrien ,

Can you please confirm what kind of Roon Remote (controller) you are trying to use with the Nucleus? Are you able to access the Nucleus Web UI without issue?

[Bob_OBrien]

Hi,

I typically use the iOS app to connect to my Nucleus. I just tried the Web UI but get the waiting for roon server message.

[daniel]

Hi @Bob_OBrien,
To clarify, are you seeing the “Waiting for server” message when viewing the Web UI, as opposed to getting a “This site cannot be reached” error or something similar?

[Bob_OBrien]

Hi.

Just to be sure, I normally use the iOS app to control the roon. I was getting a waiting for server message then I tried the option to find my roon server and it gets stuck looking for room server.

On the PC, I’m trying the roon app and select the find my room server and again it gets stuck looking for roon server.

I’ve tried rebooting the nucleus but no luck.

If there’s something different I need to do to use the Web UI, I’m not familiar with that so if you can provide me directions on how to use Web UI I’ll give that a try.

[daniel]

Hi @Bob_OBrien,
Thanks for the detailed response. The Nucleus Web UI is a different thing from the Roon app interface. This article will show you how to access it. Try the instructions there and let us know if you’re able to reach it. If you are a screenshot of it would be helpful.

[Bob_OBrien]

Hi Daniel.

Thanks for the link to the article. I followed the directions and selected configure Roon OS devices and it just gets stuck searching for Roon OS server. I’ve attached a screenshot.

Please advise if there’s something else I need to try.

Thanks

Bob

[benjamin]

Hey @Bob_OBrien,

Thanks for the follow-up! You can also access the webUI via a web browser:

1. Typing in the IP Address of the RoonOS Device in a Web Browser

2. Typing the hostname of the device, for example http://nucleusone

3. Typing the .local suffix for the device, for example http://nucleusone.local

Are you able to access the webUI with the above?

If that doesn’t yield any results, the best next step would be to hook your Nucleus up to a monitor via HDMI (while still connected to your router) and share a screenshot of what you see. We’ll be monitoring for your reply!

[Bob_OBrien]

Hi Benjamin.

I don’t know the IP address of the Nucleus, but I tried options 2 and 3 and and for both I get a site can’t be reached message. I then tried connecting the Nucleus to via HDMI to a monitor with the Nucleus still connected to my router and nothing displays on the monitor. I tried power cycling the Nucleus but still nothing on the monitor.

[benjamin]

Thanks for giving that a try @Bob_OBrien!

@Bob_OBrien

nothing displays on the monitor

If nothing displays on the monitor, you may be experiencing a hardware-related failure on the Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!