Roon Server on Mac still getting hourly ThreadPool Worker crashes

[Eric_Olson1 (Eric Olson)]

Roon Core Machine

Roon-dedicated server:
Mac OS 13.4 Ventura
Mac Mini M1 2020
8GB RAM, 256_GB SSD
Streaming ONLY
Running Roon Server

Networking Gear & Setup Details

Mac Server connected to network by ethernet ONLY.
Daily listening rig connected to network by ethernet ONLY - iFi Zen Stream
Using built-in switch on ASUS RT-AX86S router
Occasional endpoints are wireless - WiiM Mini, Chord Poly, iPhone

Connected Audio Devices

Chord Poly - 50%
iFi Zen Stream - 25%
WiiM mini - occasional
Sonos - occasional
iPhone - occasional

Streaming ONLY

Description of Issue

This has been happening for many months. See my previous posts.

Music randomly stops about every hour or two regardless of which endpoint I’m listening to. I typically control music on an iPad and stream to Chord Poly or iFi Zen Stream. The music will stop and the iPod Roon display goes blank and indicates “looking for Roon Core” or something like that. Within 10-15 seconds, the iPad shows Roon interface again, but music does not auto-resume.

The Mac console on the server has a crash report for each time this happens:

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Translated Report (Full Report Below)

Process: RoonAppliance [34442]
Path: /Applications/RoonServer.app/Contents/RoonAppliance.app/Contents/MacOS/RoonAppliance
Identifier: com.roon.RoonAppliance
Version: 1.0 (1.0)
Code Type: ARM-64 (Native)
Parent Process: RoonServer [26592]
User ID: 501

Date/Time: 2023-06-18 22:08:57.2506 -0700
OS Version: macOS 13.4 (22F66)
Report Version: 12
Anonymous UUID: 7B5E19A2-F6E5-D858-81C2-564B18BA63FE

Time Awake Since Boot: 1800000 seconds

System Integrity Protection: enabled

Crashed Thread: 58 .NET ThreadPool Worker

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

more follows…

In my mind, this is NOT a stable system. Thoughts?

[Eric_Olson1 (Eric Olson)]

Still happening many times a day.

[benjamin]

Hey @Eric_Olson1,

I’m sorry to hear you’re still experiencing such frequent crashing on your Mac core. Please know that this issue is still marked as a high priority, and that our team is working on a solution.

Here is the tracking thread:

Roon 2.0 - Crashing on MacOS due to ".NET ThreadPool Worker" [Ticket In]

Can you PLEASE send me the same link? I’m having the same issue! I read about a “fix” where I can run Roon with Roon server, but not with the whole application running, but that defeats the purpose of what I want to do: Sit back, use my Magic Keyboard and Trackpad to listen to music, surf the web, and play with Roon. I get that I can bypass this by using my iPhone or an iPad to interact with Roon, but I’d rather use my 75" Sony panel…HELP! [Email removed]

I will certainly keep you in the loop on any updates I receive.

[Eric_Olson1 (Eric Olson)]

This has been happening for what, 6-8 months now? The system is not working as advertised for a significant number of users. We are being billed as if it were working. Please be more open about where you are with this problem. I you can’t make the “Mac as Server” topology work, just come out and say it. A music server/streamer that randomly crashes 5-10 times a day sucks, no matter how good the features are.

[benjamin]

Hey @Eric_Olson1,

I empathize with your frustration here, it’s certainly been a long-standing issue for us.

@Eric_Olson1

I you can’t make the “Mac as Server” topology work, just come out and say it.

It isn’t so much about making the topology work, there is a specific issue with using a Mac with newer versions of Ventura as a core device.

I, unfortunately, don’t have any updates to share. It is still marked with high priority, and we’re still investigating specific causes around the issue.