Roon core in the past week or two has become very troublesome, searches fail most of the time stating “there was a problem with your search”. This is for bands that are on there and I listen to, e.g. Cannibal Corpse, Cattle Decapitation etc.
It can also fail to load the homepage properly, just sitting on the roon logo animation which shows when it’s loading. It can also do the same when just trying to load an album.
It’s basically making Roon barely functional.
I’ve cleared the cache, restarted rig and roon multiple times.
Net is not the best, with about 40Mbps down but certainly not a problem when using Tidal and Qobuz individually.
I’ve not tried a complete reinstall yet, would this be the next logical step?
Roon worked great yesterday, got home from work about an hour ago and had the same problem, everything started working after a core reboot, but it is still very sluggish, at least the ‘check my network/ internet connection’ error is gone.
Hey gang! As AMP mentioned earlier we’re having a few issues with our metadata service and are working on getting this corrected. Our apologies for the inconvenience on a Friday afternoon/evening/night, please hang in there with us while we get it sorted.
Same here ever since the last update.it’s terrible.
very slow, images not loading and crashing all together. I’m using an Antipodes K50 music server. Before the update it worked flawlessly
Have the same problem. Roon Radio was working and then stopped. Doesn’t matter what tracks I put in the queue Roon Radio can’t find anything similar to play, regardless of genre and if restricted to just my library. Rebooted several times but no luck. I assume the selection algorithm is using some local cache file and it is either corrupt or has data that causes the algorithm to get deadlocked in some way. It would be nice to know if there is something that can be done to reset it…
Roon core in the past week or two has become very troublesome, searches fail most of the time stating “there was a problem with your search”. This is for bands that are on there and I listen to, e.g. Cannibal Corpse, Cattle Decapitation etc.
It can also fail to load the homepage properly, just sitting on the roon logo animation which shows when it’s loading. It can also do the same when just trying to load an album.
It’s basically making Roon barely functional.
I’ve cleared the cache, restarted rig and roon multiple times.
Net is not the best, with about 40Mbps down but certainly not a problem when using Tidal and Qobuz individually.
I’ve not tried a complete reinstall yet, would this be the next logical step?
There will be some continued hiccups as everything stabilizes. Keep in mind that there are 10s of thousands of cores that haven’t been able to fetch metadata for a large part of the day so they’re all waking up and hammering the service at the same time. We have the capacity to handle that but there will be some spikes where things get sluggish.
We’re continuing work to make sure that everything is stable for the weekend. You may notice some intermittent issues with Roon radio and the discovery (new releases for you and that kind of stuff).
Hi
I’m having issues with the speed of browsing on Roon. Network is fine and the Intel NUC is an I7 with plenty of RAM.
I’m also having issues with Tidal not connecting (says network error) but there are no network issues.
Any quick tips for resolving? The Cache is full of stuff which might be the issue ? Not sure what to delete or keep there??
That’s now done for you, @Richard_Parkin1. Apologies for the misunderstanding – I guess it got caught up in merging the threads related to last nights issues. Feel free to edit the subject line if needed.
