Roon server stops randomly, sometimes within minutes (ref#5EOWPB)

What best describes your playback issue?

· Music stops playing mid-track

Is there a specific error message you see? If so, please select from the following options:

· "Roon lost control of audio device"

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· Playback *errors for both* my other zone and when I play to System Output as well

Please try fully rebooting your network equipment

· No, I'm still having trouble

An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate

· I'm still having problems / This isn't relevant to me

Does the issue happen with local library music, streaming service music, or both?

· Only streaming content while local content works fine

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service?

· Logging out and back in had no impact, the issue remains

What is the model/manufacturer of the affected audio device(s) and the connection type?

· PC uses iFi Nano Black Label DAC to amp, Bluesound Node N130 streamer as well for other devices....both use ethernet directly to Asus AX-86U Router

Describe the issue

Roon server will randomly stop, sometimes within a few minutes of pressing play....sometimes its fine for about an hour or two.

Describe your network setup

Intel NUC 10 i7 has the Roon Server, wired to Asus AX-86U router, router to switch, switch directly to PC as Roon Remote and playback device, Bluesound Node N130 streamer is used as well. Random disconnects happen on both PC and Node

@Bernard_Reilly1, welcome to the Community. What operating system are you using on the NUC? Windows, RoonOS, Linux? Have you tried using a different Ethernet cable on the NUC, or connect to a different port on the 86U? I have had ports fail on home routers, and sometimes the cable also fails. What type of Ethernet cable are you using, a Cat 5/5e or Cat 6?

1 Like

Hi there,
This all seems to have started after transferring my core to the NUC, its running Windows 11…I followed the transfer guide to the T and I believe I did everything correctly as it is now the only core running. When it first began I immediately changed my Cat7 cable to a brand new Cat8 and even tested it with a Ethernet cable tester so I doubt its the cable (I replaced all cables in the chain as well). I havnt tried a different port yet, well dont recall if I did. I may have changed ports when I changed cables because a few of them were unplugged, but I will try again. I will try changing ports on the router and let it play for a bit and see how far I get and will update!

Bernard

I believe your issue has to do with using a Cat 8 (or previously a Cat 7) Ethernet cable with consumer electronics. Cat 8 cables have a grounding connector which allows them to send very high speed data between servers in data centers. These servers have the ability to use these grounding connectors so these extremely high speed transfers are reliable.

Consumer electronics do not use or typically have these grounding capabilities, therefore you may be experiencing an intermittent connection issue between the cable and the NUC or the cable and the ASUS router (or both). I recommend swapping your Cat 8 cable for a Cat 5 or 5e or Cat 6 cable, which is sufficient for home use (and for what consumer electronic Ethernet ports are designed).

1 Like

Okay, I still have Cat5e and 6 laying around…I will give that a try and report back soon!

Thank you for your suggestions!

Bernard

1 Like

How can I upload my log files without it being a total mess? Is there a way to submit the whole file or should I just get a screenshot of the errors? I have copies of both the RAATServer and RoonServer log files if that would help pinpoint a specific issue.

Thanks again,
Bernard

Hey @Bernard_Reilly1,

Thanks for taking the time to write in!

Two immediate things to test out:

  1. Temporarily disable other subnets within your local network. Ensure all your Roon devices are all functioning on the same local subnet, and see if your issues persist.
  2. Temporarily disable the windows firewall running Roon Server, and see if your issues persist.

Let me know the results, thank you! :raised_hands:

It seems the audio device disappears and comes back causing Roon to stop…can you make any conclusions with this? The iFi Nano is on my desktop and the Intel Audio is my NUC

07/11 00:22:46 Trace: [iFi Nano Black Label ASIO] [Enhanced 32.4x, 24/44 MQA TIDAL FLAC => 32/88] [100% buf] [PAUSED @ 3:07/3:38] Actin' Fake (feat. Charlie Vox & Cinélu) - CID / Charlie Vox / Angelique Cinelu
07/11 00:22:46 Trace: [library] finished with 7 dirty tracks 6 dirty albums 21 dirty performers 9 dirty works 3 dirty performances 0 clumping tracks, 0 clumping auxfiles 0 compute tracks, 0 deleted tracks, 0 tracks to (re)load, 0 tracks to retain, 0 auxfiles to (re)load, 0 auxfiles to retain, and 34 changed objects
07/11 00:22:46 Trace: [music/searchindex] [search-index]  removed in 0ms: 1 albums, 0 tracks, 0 works, 0 performers, 0 labels, 0 genres
07/11 00:22:46 Trace: [music/searchindex] [search-index] added in 3ms: 1 albums, 0 tracks, 0 works, 0 performers, 0 labels, 0 genres
07/11 00:22:46 Trace: [music/searchindex] totals: 6377 albums, 68680 tracks, 16309 works, 42028 performers, 1516 labels, 1330 genres
07/11 00:22:46 Trace: [library] endmutation in 29ms
07/11 00:22:46 Info: sleep 25ms after flush
07/11 00:22:46 Debug: FTMSI-B closed file for ti/6B63ADD3; open files:0
07/11 00:22:46 Debug: FTMSI-B ti/6B63ADD3 download status: AllBlocksDownloaded accessTimeout:False openFiles:0 prev:(AllBlocksDownloaded,False,1)
07/11 00:22:46 Info: [audio/env] [zoneplayer] All streams were disposed
07/11 00:22:46 Trace: [raatserver] [iFi USB Audio Device] lost client connection. Retrying
07/11 00:22:46 Info: [raatserver] [iFi USB Audio Device] connecting (attempt 1)
07/11 00:22:46 Info: [transport] destroyed zone iFi Nano Black Label ASIO was playing? False
07/11 00:22:46 Trace: [zone iFi Nano Black Label ASIO] Suspend
07/11 00:22:46 Info: [zone iFi Nano Black Label ASIO] Canceling Pending Sleep
07/11 00:22:46 Info: [zone iFi Nano Black Label ASIO] Canceling Pending Sleep
07/11 00:22:46 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceRemoved", "device": {"name": "iFi (by AMR) HD+ USB Audio", "device_id": "{0.0.0.00000000}.{27decc56-9898-43ea-8619-ecce8fc52db5}", "usb_id": "20b1:3008", "type": "wasapi", "config": {"external_config": {"product_override": "567"}, "output": {"dsd_mode": "dop", "force_max_volume": true, "type": "wasapi", "device": "{0.0.0.00000000}.{27decc56-9898-43ea-8619-ecce8fc52db5}", "name": "iFi (by AMR) HD+ USB Audio", "exclusive_mode": true, "event_driven_mode": true}, "unique_id": "77961364-e7c8-5f12-aed6-7527271bc57e", "volume": null}}}
07/11 00:22:47 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceChanged", "device": {"name": "iFi USB Audio Device", "device_id": "{426061F8-AE6F-457B-9CEB-DF937A008053}", "type": "asio", "config": {"external_config": {"product_override": "567", "max_sample_rate_multiplier": 8}, "output": {"device": "{426061F8-AE6F-457B-9CEB-DF937A008053}", "type": "asio", "use_max_buffer_size": false, "dsd_mode": "native", "name": "iFi USB Audio Device"}, "unique_id": "8c022838-2d7e-4bb6-74b9-26a7b5d55aad", "volume": null}}}
07/11 00:22:47 Warn: [raat_ll/client] [iFi USB Audio Device] failed to connect Cannot access a disposed object.
Object name: 'System.Net.Sockets.Socket'.
07/11 00:22:47 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceChanged", "device": {"name": "iFi USB Audio Device", "device_id": "{426061F8-AE6F-457B-9CEB-DF937A008053}", "type": "asio", "discovery_data": {"raat_version": "1.1.39", "tcp_port": 49799, "unique_id": "8c022838-2d7e-4bb6-74b9-26a7b5d55aad", "version": "N/A", "protocol_version": "3", "model": "N/A", "vendor": "N/A"}, "config": {"external_config": {"product_override": "567", "max_sample_rate_multiplier": 8}, "output": {"device": "{426061F8-AE6F-457B-9CEB-DF937A008053}", "type": "asio", "use_max_buffer_size": false, "dsd_mode": "native", "name": "iFi USB Audio Device"}, "unique_id": "8c022838-2d7e-4bb6-74b9-26a7b5d55aad", "volume": null}}}
07/11 00:22:47 Info: [raatserver] [iFi USB Audio Device] connecting (attempt 1)
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] Initializing RAAT session
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] Loading script raat.dat:base.lua as module base [1088 chars]
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] Loading script raat.dat:dkjson.lua as module dkjson [22416 chars]
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] Loading script raat.dat:protocol.lua as module protocol [2045 chars]
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] Loading script raat.dat:roon_tcp.lua [45404 chars]
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] RAAT Session initialized in 28ms
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] SENT [2]{"request":"info"}
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] SENT [3]{"request":"set_client_type","client_type":"Roon"}
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] GOT [2] {"source_selection":{"info":[],"is_supported":false},"platform":{"os":"windows"},"volume":{"info":[],"is_supported":false},"transport":{"is_supported":false,"info":[]},"output":{"supported_formats":"48000/24/1|2,44100/16/1|2,11289600/1/1|2|3|4|5|6|7|8,96000/32/1|2,352800/16/1|2,5644800/1/1|2|3|4|5|6|7|8,192000/32/1|2,352800/24/1|2,96000/16/1|2,96000/24/1|2,44100/24/1|2,352800/32/1|2,384000/24/1|2,384000/32/1|2,176400/16/1|2,176400/32/1|2,384000/16/1|2,192000/24/1|2,192000/16/1|2,176400/24/1|2,48000/32/1|2,2822400/1/1|2|3|4|5|6|7|8,88200/32/1|2,48000/16/1|2,88200/24/1|2,88200/16/1|2,44100/32/1|2","info":{"config":{"name":"iFi USB Audio Device","dsd_mode":"native","type":"asio","use_max_buffer_size":false,"device":"{426061F8-AE6F-457B-9CEB-DF937A008053}"}}},"info":{"unique_id":"8c022838-2d7e-4bb6-74b9-26a7b5d55aad","raat_version":"1.1.39"},"flags":{"has_write_chmap":true},"status":"Success"}
07/11 00:22:47 Trace: [raatserver] [iFi USB Audio Device] connected
07/11 00:22:47 Info: [transport] creating endpoint for raat device 8c022838-2d7e-4bb6-74b9-26a7b5d55aad
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] SENT [4]{"request":"subscribe_transport"}
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] SENT [5]{"request":"subscribe_controls","controller_id":"a06744ad-9203-484c-9c8d-4d0b4005d3a2"}
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] GOT [3] {"status":"Success"}
07/11 00:22:47 Trace: [dspengine] loaded DSP config {"version":3,"items":[{"type":"speaker_setup","enabled":false,"speaker_rules_2.0":[{"channel":0,"gain_db":-5,"distance_cm":0,"invert_phase":false},{"channel":1,"gain_db":-5,"distance_cm":0,"invert_phase":false}]}],"headroom_adjustment":{"type":"headroom_adjustment","enable_clipping_indicator":true,"enabled":true},"sample_rate_conversion":{"type":"sample_rate_conversion"},"active_preset":"02dfd02c-230f-49a3-a042-7319736f8ff1"}
07/11 00:22:47 Trace: [iFi USB Audio Device] [raatclient] GOT [5] {"action":"Changed","controls":[],"status":"Success"}
07/11 00:22:47 Trace: [zone iFi Nano Black Label ASIO] Loading from C:\Users\strin\AppData\Local\RoonServer\Database\Core\c14ba7994a3d4c3ca34f2a7186d8bb47\transport\zone_16013828028c7e2db64b74b926a7b5d55aad.db
07/11 00:22:47 Trace: [zone iFi Nano Black Label ASIO] Suspend
07/11 00:22:47 Info: [zone iFi Nano Black Label ASIO] Canceling Pending Sleep
07/11 00:22:47 Trace: [iFi Nano Black Label ASIO] [zoneplayer/raat] Endpoint iFi USB Audio Device Initial State: Idle
07/11 00:22:47 Info: [transport] created zone iFi Nano Black Label ASIO
07/11 00:22:47 Info: [transport]     with endpoint iFi USB Audio Device (23:1:8c022838-2d7e-4bb6-74b9-26a7b5d55aad) [IsAvailable=True]
07/11 00:22:47 Trace: [iFi Nano Black Label ASIO] [Enhanced, 24/44 MQA TIDAL FLAC => 32/88] [100% buf] [STOPPED @ 0:00] 
07/11 00:22:47 Trace: [zone iFi Nano Black Label ASIO] Loaded Queue=1403 Tracks Swim=Inactive AutoSwim=False Loop=Disabled Shuffle=True
07/11 00:22:47 Trace: [iFi Nano Black Label ASIO] [Enhanced, 24/44 MQA TIDAL FLAC => 32/88] [100% buf] [PAUSED @ 3:07/3:38] Actin' Fake (feat. Charlie Vox & Cinélu) - CID / Charlie Vox / Angelique Cinelu
07/11 00:22:47 Debug: [easyhttp] [1015] GET to https://api.roonlabs.net/metadatatext/1/blobs?objectId=191:0:24331151&type=biography&sourceLangs=Rovi-albums:en,Wikipedia:en,Rovi-artists:en,Rovi-compositions:en&c=tidal-us&tidal=max returned after 231 ms, status code: 200, request body size: 0 B
07/11 00:22:47 Debug: [easyhttp] [1016] GET to https://api.roonlabs.net/metadatatext/1/blobs?objectId=191:0:11717397&type=biography&sourceLangs=Rovi-albums:en,Wikipedia:en,Rovi-artists:en,Rovi-compositions:en&c=tidal-us&tidal=max returned after 248 ms, status code: 200, request body size: 0 B
07/11 00:22:47 Debug: [easyhttp] [1017] GET to https://api.roonlabs.net/metadatatext/1/blobs?objectId=191:0:295876&type=biography&sourceLangs=Rovi-albums:en,Wikipedia:en,Rovi-artists:en,Rovi-compositions:en&c=tidal-us&tidal=max returned after 265 ms, status code: 200, request body size: 0 B
07/11 00:22:48 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceAdded", "device": {"name": "iFi (by AMR) HD+ USB Audio", "device_id": "{0.0.0.00000000}.{27decc56-9898-43ea-8619-ecce8fc52db5}", "usb_id": "20b1:3008", "type": "wasapi", "config": {"external_config": {"product_override": "567"}, "output": {"dsd_mode": "dop", "force_max_volume": true, "type": "wasapi", "device": "{0.0.0.00000000}.{27decc56-9898-43ea-8619-ecce8fc52db5}", "name": "iFi (by AMR) HD+ USB Audio", "exclusive_mode": true, "event_driven_mode": true}, "unique_id": "77961364-e7c8-5f12-aed6-7527271bc57e", "volume": null}}}
07/11 00:22:48 Info: [raatserver] GOT DEVICE d42eda69-2b3a-43ce-bf17-4f87a4cdcd20::{0.0.0.00000000}.{27decc56-9898-43ea-8619-ecce8fc52db5} Type=wasapi Name=iFi (by AMR) HD+ USB Audio UsbId=20b1:3008
07/11 00:22:48 Debug: [easyhttp] [1018] GET to https://api.roonlabs.net/metadata/1/tracks/168:0:159652113/lyrics?tidal=max returned after 95 ms, status code: 404
07/11 00:22:54 Info: [stats] 2104516mb Virtual, 2537mb Physical, 1275mb Managed, 2347 Handles, 84 Threads
07/11 00:22:58 Debug: [easyhttp] [1019] POST to https://api.roonlabs.net/device-map/1/register returned after 73 ms, status code: 200, request body size: 6 KB
07/11 00:22:58 Trace: [devicemap] device map updated
07/11 00:23:09 Info: [stats] 2104501mb Virtual, 2537mb Physical, 1275mb Managed, 2344 Handles, 74 Threads
07/11 00:23:24 Info: [stats] 2104489mb Virtual, 2536mb Physical, 1278mb Managed, 2326 Handles, 66 Threads
07/11 00:23:39 Info: [stats] 2104492mb Virtual, 2536mb Physical, 1276mb Managed, 2350 Handles, 68 Threads
07/11 00:23:54 Info: [stats] 2104486mb Virtual, 2536mb Physical, 1279mb Managed, 2340 Handles, 64 Threads
07/11 00:24:00 Trace: [broker/accounts] [heartbeat] now=7/11/2024 4:23:59 AM nextauthrefresh=7/11/2024 4:52:30 AM nextmachineallocate=7/11/2024 5:58:59 AM
07/11 00:24:09 Info: [stats] 2104501mb Virtual, 2537mb Physical, 1281mb Managed, 2388 Handles, 74 Threads
07/11 00:24:24 Info: [stats] 2104490mb Virtual, 2536mb Physical, 1243mb Managed, 2097 Handles, 67 Threads
07/11 00:24:39 Info: [stats] 2104492mb Virtual, 2536mb Physical, 1242mb Managed, 2116 Handles, 68 Threads
07/11 00:24:54 Info: [stats] 2104484mb Virtual, 2536mb Physical, 1245mb Managed, 2100 Handles, 63 Threads
07/11 00:25:09 Info: [stats] 2104498mb Virtual, 2536mb Physical, 1244mb Managed, 2146 Handles, 72 Threads
07/11 00:25:24 Info: [stats] 2104486mb Virtual, 2536mb Physical, 1247mb Managed, 2124 Handles, 64 Threads
07/11 00:25:39 Info: [stats] 2104492mb Virtual, 2536mb Physical, 1245mb Managed, 2147 Handles, 68 Threads
07/11 00:25:54 Info: [stats] 2104487mb Virtual, 2536mb Physical, 1242mb Managed, 2129 Handles, 65 Threads
07/11 00:26:09 Info: [stats] 2104501mb Virtual, 2537mb Physical, 1247mb Managed, 2175 Handles, 74 Threads
07/11 00:26:24 Info: [stats] 2104489mb Virtual, 2536mb Physical, 1245mb Managed, 2163 Handles, 66 Threads
07/11 00:26:39 Info: [stats] 2104495mb Virtual, 2536mb Physical, 1243mb Managed, 2185 Handles, 70 Threads
07/11 00:26:54 Info: [stats] 2104489mb Virtual, 2536mb Physical, 1246mb Managed, 2170 Handles, 66 Threads
07/11 00:27:09 Info: [stats] 2104496mb Virtual, 2537mb Physical, 1248mb Managed, 2217 Handles, 71 Threads
07/11 00:27:24 Info: [stats] 2104489mb Virtual, 2536mb Physical, 1246mb Managed, 2199 Handles, 66 Threads
07/11 00:27:39 Info: [stats] 2104495mb Virtual, 2536mb Physical, 1250mb Managed, 2124 Handles, 70 Threads
07/11 00:27:46 Trace: [musicpowerstate] music has not been playing for 5 minutes, allowing idle sleep
07/11 00:27:54 Info: [stats] 2104487mb Virtual, 2536mb Physical, 1247mb Managed, 2105 Handles, 65 Threads
07/11 00:28:09 Info: [stats] 2104495mb Virtual, 2537mb Physical, 1246mb Managed, 2139 Handles, 70 Threads
07/11 00:28:24 Info: [stats] 2104487mb Virtual, 2536mb Physical, 1250mb Managed, 2119 Handles, 65 Threads

And this showing the NUC losing its audio…I can sometimes see the device disappear from the audio section in Roon and then come back…it seems to only happen with WASAPI devices though.

07/10 17:54:03 Info: Starting RAATServer v2.0 (build 1432) production on windows
07/10 17:54:03 Info: Local time is 7/10/2024 5:54:03 PM, UTC time is 7/10/2024 9:54:03 PM
07/10 17:54:03 Trace: [bits] myinfo: {"os":"Windows 11","platform":"windows","machineversion":200001432,"branch":"production","appmodifier":"","appname":"RAATServer"}
07/10 17:54:04 Debug: [easyhttp] [1] POST to https://bits.roonlabs.net/1/q/roon.base.,roon.internet_discovery.,roon.raatserver. returned after 298 ms, status code: 200, request body size: 129 B
07/10 17:54:04 Trace: [bits] updated bits, in 354ms
07/10 17:54:04 Info: [RAATServer] creating RAAT__manager
07/10 17:54:04 Info: [RAATServer]     appdata_dir  = C:\Users\strin\AppData\Local\RAATServer
07/10 17:54:04 Info: [RAATServer]     unique_id    = 16400c26-e914-4bfe-a749-632d4f8e466b
07/10 17:54:04 Info: [RAATServer]     machine_id   = b5957032-cb8c-cf65-c866-c01b06e076f9
07/10 17:54:04 Info: [RAATServer]     machine_name = BNDSNUC
07/10 17:54:04 Info: [RAATServer]     os_version   = Windows 11
07/10 17:54:04 Info: [RAATServer]     vendor       = 
07/10 17:54:04 Info: [RAATServer]     model        = 
07/10 17:54:04 Info: [RAATServer]     service_id   = d7634b85-8190-470f-aa51-6cb5538dc1b9
07/10 17:54:04 Info: [RAATServer]     is_dev       = False
07/10 17:54:04 Trace: [raatmanager] starting
07/10 17:54:04 Trace: [raatmanager] [System Output] loaded config from C:\Users\strin\AppData\Local\RAATServer\Settings\device_9b961fc2035f3dd343e04f8f136e7682.json
07/10 17:54:04 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 17:54:04 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 17:54:04 Trace: [raatmanager] initialized
07/10 17:54:04 Info: [RAATServer] running RAAT__manager
07/10 17:54:04 Warn: [raatmanager] update_bits, json string: {}
07/10 17:54:04 Trace: [raatmanager] starting discovery
07/10 17:54:04 Trace: [discovery] starting
07/10 17:54:04 Info: [discovery] [iface:Ethernet:192.168.50.105] multicast recv socket is bound to 0.0.0.0:9003
07/10 17:54:04 Info: [discovery] [iface:Ethernet:192.168.50.105] multicast send socket is bound to 0.0.0.0:53829
07/10 17:54:04 Info: [discovery] [iface:Ethernet 3:192.168.56.1] multicast recv socket is bound to 0.0.0.0:9003
07/10 17:54:04 Info: [discovery] [iface:Ethernet 3:192.168.56.1] multicast send socket is bound to 0.0.0.0:53830
07/10 17:54:04 Info: [discovery] [iface:Loopback Pseudo-Interface 1:127.0.0.1] multicast recv socket is bound to 0.0.0.0:9003
07/10 17:54:04 Info: [discovery] [iface:Loopback Pseudo-Interface 1:127.0.0.1] multicast send socket is bound to 0.0.0.0:53831
07/10 17:54:04 Info: [discovery] unicast socket is bound to 0.0.0.0:9003
07/10 17:54:04 Trace: [raatmanager] starting server
07/10 17:54:04 Info: [jsonserver] listening on port 9200
07/10 17:54:04 Trace: [raatmanager] announcing
07/10 17:54:04 Debug: [discovery] broadcast op is complete
07/10 17:54:04 Trace: [inetdiscovery] added device raatserver/16400c26-e914-4bfe-a749-632d4f8e466b in addr:__ADDR__
07/10 17:54:04 Trace: [inetdiscovery] added service com.roonlabs.raatserver.tcp for device raatserver/16400c26-e914-4bfe-a749-632d4f8e466b
07/10 17:54:10 Trace: [ipaddresses] enumerating addresses
07/10 17:54:10 Trace: [ipaddresses]    FOUND   Ethernet 192.168.50.105
07/10 17:54:10 Trace: [ipaddresses]    FOUND   Ethernet 3 192.168.56.1
07/10 17:54:10 Trace: [ipaddresses]    SKIPPED Wi-Fi: not up
07/10 17:54:10 Trace: [ipaddresses]    SKIPPED Local Area Connection* 1: not up
07/10 17:54:10 Trace: [ipaddresses]    SKIPPED Bluetooth Network Connection: not up
07/10 17:54:10 Trace: [ipaddresses]    FOUND   Loopback Pseudo-Interface 1 127.0.0.1
07/10 17:54:10 Debug: [easyhttp] [2] POST to https://discovery.roonlabs.net/1/register returned after 121 ms, status code: 200, request body size: 546 B
07/10 17:54:10 Trace: [inetdiscovery] registered 1 devices, 1 services
07/10 17:54:14 Trace: [RAATServer] refreshing @ 10s
07/10 17:54:15 Trace: [raatmanager] announcing
07/10 17:54:15 Debug: [discovery] broadcast op is complete
07/10 17:54:30 Trace: [jsonserver] [127.0.0.1:49985] accepted connection
07/10 17:54:30 Trace: [jsonserver] [127.0.0.1:49985] GOT[LL] [1] {"request":"enumerate_devices","subscription_id":"0"}
07/10 17:54:30 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"devices": [{"device_id": "default", "config": {"unique_id": "531446af-1f4c-4f09-b69f-e1f188705f8f", "output": {"type": "wasapi", "name": "System Output", "device": "default"}, "volume": null, "external_
07/10 17:54:31 Trace: [jsonserver] [127.0.0.1:49985] GOT[LL] [2] {"request":"enable_device","device_id":"default","subscription_id":"3"}
07/10 17:54:31 Trace: [raat_wrap] creating new RAAT device
07/10 17:54:31 Trace: [RAAT::System Output] [info] initializing info dictionary
07/10 17:54:31 Trace: [RAAT::System Output] [info] inserting raat_version -> 1.1.39
07/10 17:54:31 Trace: [RAAT::System Output] [info] inserting protocol_version -> 3
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [default] initializing output
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] preferred buffer duration=0.100000s
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] resync delay=0.100000s
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] max dsd rate=256
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] exclusive mode=0
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] event_driven mode=0
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] nasty_format_probe=0
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}] force_max_volume=0
07/10 17:54:31 Trace: [RAAT::System Output] [output/alsa] enable_mqa_usb_device_support=1
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [Intel(R) Display Audio] supports PCM format 44100/16/2
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [Intel(R) Display Audio] supports PCM format 44100/24/2
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [Intel(R) Display Audio] supports PCM format 48000/16/2
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [Intel(R) Display Audio] supports PCM format 48000/24/2
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [Intel(R) Display Audio] supports PCM format 96000/16/2
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] [Intel(R) Display Audio] supports PCM format 96000/24/2
07/10 17:54:31 Trace: [RAAT::System Output] [output/wasapi] initialized
07/10 17:54:31 Trace: [RAAT::System Output] [info] inserting unique_id -> 531446af-1f4c-4f09-b69f-e1f188705f8f
07/10 17:54:31 Trace: [RAAT::System Output] [info] inserting vendor -> N/A
07/10 17:54:31 Trace: [RAAT::System Output] [info] inserting model -> N/A
07/10 17:54:31 Trace: [RAAT::System Output] [info] inserting version -> N/A
07/10 17:54:31 Info: [RAAT::System Output] [server] listening on port 50000
07/10 17:54:31 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "default", "config": {"unique_id": "531446af-1f4c-4f09-b69f-e1f188705f8f", "output": {"type": "wasapi", "name": "System Output", "device": "default"}, "volume": null, "external_co
07/10 17:54:31 Trace: [jsonserver] [127.0.0.1:49985] SENT [2] [nonfinal] {"status": "Success"}
07/10 17:54:31 Trace: [raat_wrap] starting RAAT device
07/10 17:54:31 Trace: [RAAT::System Output] [server] [127.0.0.1:50004] accepted connection
07/10 17:54:31 Trace: [RAAT::System Output] [session] [127.0.0.1:50004] created: 0000000026E35060 (0000000025FD2528)
07/10 17:54:31 Trace: [RAAT::System Output] [server] new script with name=raat.dat:base.lua module=base
07/10 17:54:31 Trace: [RAAT::System Output] [session] [127.0.0.1:50004] pre-loading lua module base
07/10 17:54:31 Trace: [RAAT::System Output] [server] [127.0.0.1:50004] SENT[LL] [1] {"status": "Success"}
07/10 17:54:31 Trace: [RAAT::System Output] [server] new script with name=raat.dat:dkjson.lua module=dkjson
07/10 17:54:31 Trace: [RAAT::System Output] [session] [127.0.0.1:50004] pre-loading lua module dkjson
07/10 17:54:31 Trace: [RAAT::System Output] [server] [127.0.0.1:50004] SENT[LL] [1] {"status": "Success"}
07/10 17:54:31 Trace: [RAAT::System Output] [server] new script with name=raat.dat:protocol.lua module=protocol
07/10 17:54:31 Trace: [RAAT::System Output] [session] [127.0.0.1:50004] pre-loading lua module protocol
07/10 17:54:31 Trace: [RAAT::System Output] [server] [127.0.0.1:50004] SENT[LL] [1] {"status": "Success"}
07/10 17:54:31 Trace: [RAAT::System Output] [server] new script with name=raat.dat:roon_tcp.lua module=(null)
07/10 17:54:31 Trace: [RAAT::System Output] [session] [127.0.0.1:50004] executing lua script
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  [roon] clock socket listening on udp 0.0.0.0:55447
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  [roon] audio socket listening on tcp 0.0.0.0:50005
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  [roon] output info {"config": {"type": "wasapi", "name": "System Output", "device": "default"}}
07/10 17:54:31 Trace: [RAAT::System Output] [server] [127.0.0.1:50004] SENT[LL] [1] {"status": "Success"}
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  GOT [2] {"request":"info"}
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  SENT [2] {"output":{"info":{"config":{"type":"wasapi","device":"default","name":"System Output"}},"supported_formats":"48000/16/2,44100/24/2,44100/16/2,96000/24/2,48000/24/2,96000/16/2"},"fla
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  GOT [3] {"request":"set_client_type","client_type":"Roon"}
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  SENT [3] {"status":"Success"}
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  GOT [4] {"request":"subscribe_transport"}
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  GOT [5] {"request":"subscribe_controls","controller_id":"a06744ad-9203-484c-9c8d-4d0b4005d3a2"}
07/10 17:54:31 Trace: [RAAT::System Output] [lua@000000002608C8F8] [127.0.0.1:50004]  SENT [5] {"controls":[],"action":"Changed","status":"Success"}
07/10 17:55:36 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 17:55:36 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 17:55:36 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 17:55:36 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 17:55:40 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 17:55:40 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 17:55:40 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 17:58:01 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 17:58:01 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 17:58:01 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 17:58:01 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 17:58:05 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 17:58:05 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 17:58:05 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 17:58:42 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 17:58:42 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 17:58:42 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 17:58:42 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 17:58:48 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 17:58:48 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 17:58:48 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 18:02:25 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 18:02:25 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 18:02:25 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 18:02:25 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 18:02:29 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 18:02:29 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 18:02:29 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 19:54:10 Debug: [easyhttp] [3] POST to https://discovery.roonlabs.net/1/register returned after 95 ms, status code: 200, request body size: 546 B
07/10 19:54:10 Trace: [inetdiscovery] registered 1 devices, 1 services
07/10 20:06:21 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 20:06:22 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 20:06:22 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 20:06:22 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 20:06:25 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 20:06:25 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 20:06:25 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 22:13:01 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 22:13:01 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 22:13:01 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 22:13:01 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 22:13:05 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 22:13:05 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 22:13:05 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 22:58:52 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 22:58:53 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 22:58:53 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 22:58:53 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 22:58:57 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 22:58:57 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 22:58:57 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 23:08:41 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 23:08:41 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 23:08:41 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 23:08:41 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 23:08:46 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 23:08:46 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 23:08:46 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}
07/10 23:11:18 Error: [RAAT::System Output] [output/wasapi] [notify_default_device_changed] Failed to get default audio endpoint HRESULT=0x80070490
07/10 23:11:19 Trace: [raatmanager/windows] failed to get default device HRESULT=0x80070490
07/10 23:11:19 Trace: [raatmanager/windows] LOST {0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}
07/10 23:11:19 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceRemoved"}
07/10 23:11:23 Trace: [raatmanager/windows] FOUND type=wasapi id={0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571} usb_id=
07/10 23:11:23 Trace: [raatmanager/windows]       name=Intel(R) Display Audio         output_name=AORUS FI32Q                   
07/10 23:11:23 Trace: [jsonserver] [127.0.0.1:49985] SENT [1] [nonfinal] {"device": {"device_id": "{0.0.0.00000000}.{87bf477d-a348-4e52-b0d5-727d37db4571}", "type": "wasapi", "name": "Intel(R) Display Audio"}, "status": "DeviceAdded"}

Oh, and those were with Firewall turned off

Hi @Bernard_Reilly1,

Thanks for the follow-up! Based on a recent diagnostic report, we’re seeing repeating failures in file format, leading to unnatural stoppages in playback. For example:

Trace: [System Output] [raatclient] GOT [6] {"status":"UnexpectedError","message":"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED"}

This is showing up when the formats are set to 44.1/16 and 96/16. Can you review your device setup settings and confirm you’re able to play the above formats?

Perhaps refreshing the RAATServer database may be helpful as well.

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder