Roon Server unresponsive during metadata lookup (ref#SI58HQ)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· After the December update, no issues back in August

What are the make and model of the affected audio device(s) and the connection type?

· ARCAM ST60, ARCAM AV860, WiiM Pro, Wiim Pro Plus (all Roon Ready certified)

Describe the issue

Roon Server locks up and stops playing music or being responsive when looking up metadata it cannot find

Describe your network setup

Roon Server and all playback devices are on the same switch and subnet

2

Multiple other people are having the same issue and more technical details are discussed in this thread: Roon stops playing music when adding new music to the library

4

Hi @CriticOwl,

Thank you for your post and thorough description.

The most expedited path for us to investigate is for you to share a copy of your database (zipped RoonServer folder) with our QA team. Please take the following steps at your convenience:

Please restart RoonServer in the meantime so we can capture a restart event in diagnostics.

Thank you for your patience. We’ll follow up once we know more.

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