Roon Server upgrade prompts for a new subscription despite lifetime subscription (ref#8E33XX)

[Bill_Thiemann]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I have upgraded my roon server and I am receiving a page that says I need a new subscription. I have a life time subscription.

Describe your network setup

Roon rock switched to Roon rock for large number of albums

[DDPS]

Well, this should have happened:

FAQ: How do I Authorize / Unauthorize Roon Server

[benjamin]

Hey @Bill_Thiemann,

Thanks for writing in! Based on your account, it looks like you’ve recently used your Windows 10 as a Roon Server as well, perhaps there may be some confusion between devices - @DDPS has shared the proper KB above, are you able to unauthorize your Windows 10 that was previously running Roon Server?

From there, you should be able to set your ROCK up properly without any prompts to setup a second license.

We’ll be on standby for your reply, thank you!