Roon skipping songs streaming from Tidal

Bruno_Costa · January 25, 2021, 6:49pm

Hello,

For the last month or so (December 2020 until today), I am experiencing this issue of Roon arbitrarily skipping songs from Tidal. This happens both in my PC, as well as an Auralic Aries Mini streamer and another Lumin U1 Mini streamer.

Of note, these same songs/tracks that are skipped in Roon, play just fine in other apps (Tidal, Auralic Lightning DS, and Lumin).

Apparently something similar already a few years ago… Help with a solution would be much appreciated, as it is getting quite frustrating with how often it happens…

wklie · January 26, 2021, 1:47am

Please describe how everything are connected together in your network, and whether you have WiFi or powerline network adapter in your music signal path.

Please state the hardware and OS of your Roon Core.

Please check the format of the music that are skipped: AAC, MQA, etc.

This post is made to the wrong section of the forum, so it has less chance of being seen by @support

Bruno_Costa · January 26, 2021, 2:52pm

Hi Peter,

Thanks (again!) for helping.

My setup is:

Roon core running at my Synology DS916+ NAS (Roon version 1.7, Build 710, stable), connected with 2xCAT6 cable (full duplex);
Roon clients are:
1- PC (Windows 10 Pro; Core i7, 2,6Ghz; 8GB Ram) running latest Roon version (Roon version 1.7, Build 710, 64bit, stable), connected with ethernet cable (Cat6)
2- Lumin U1 Mini, connected with ethernet cable (Cat5)
3 - Auralic Aries Mini, connected via WiFI-5G

Regarding the Tidal music formats, it did occur both with “regular” FLACs (16/44) and MQAs.

(PS - is there a way I can move the post to the correct section of the forum? - EDITED: I think I did it already, moved to Support)

wklie · January 26, 2021, 3:51pm

Please try local music files in Synology, and see if they exhibit the same issue.

Bruno_Costa · January 26, 2021, 4:05pm

No, no issues whatsoever with local files, even high-res like DSD128-256

wklie · January 26, 2021, 4:06pm

Please set router DNS to 8.8.8.8. Then reboot the whole network, including Roon Core, Roon endpoints, iPad, etc.

Bruno_Costa · January 28, 2021, 2:52pm

My ISP does not allow changing DNS settings (it os not even an option in the router settings). Any other way around this?

wklie · January 28, 2021, 3:03pm

If you are using Synology to run Roon Core, set manual DNS 8.8.8.8 in Synology:

Network Center ----> Internet ----> Connection

Scroll down to the bottom of the page:

“Manually Configure DNS server” and just fill in your choices.

 Prefered DNS server:      8.8.8.8
 Alternative DNS-server:  1.1.1.1

After doing this, reboot the Synology

Bruno_Costa · January 28, 2021, 3:49pm

Peter, you are amazing, thanks for your patience!

Ok, just changed the Alternative DNS server settings in Synology:

Prefered DNS server: 8.8.8.8 (it was already like this)
Alternative DNS-server: 1.1.1.1 (it was previously 8.8.4.4)

Will test now and see if it solves.

Best!

wklie · January 28, 2021, 3:51pm

So you have been using manual DNS in the Synology all this time?

Bruno_Costa · January 28, 2021, 3:54pm

Apparently yes…

wklie · January 28, 2021, 3:58pm

If you have been using 8.8.8.8 as DNS all this time, the change to alternative DNS server is not likely going to help.

If the Tidal problem occurs again, you may consider migrating the Roon Core from the Synology to Windows 10 Pro for experimentation. See if this makes any improvement.

Bruno_Costa · January 28, 2021, 3:59pm

That is what I was afraid of. My Windows machine is a laptop, many times stays in the office at work and do not bring it home. Not to mention the need to turn on another PC just for running Roon Core

wklie · January 28, 2021, 4:00pm

Just temporarily.

Bruno_Costa · January 28, 2021, 4:01pm

ok will try it!

nuwriy · January 28, 2021, 7:04pm

Hello @Bruno_Costa, I agree that testing the core on Windows temporarily with the same network will help us narrow things down. Please let us know how it goes!

Bruno_Costa · January 28, 2021, 11:03pm

Just installed and setup Roon Core in my Windows 10 PC. Same problem after 2 tracks. It took 28 skipped tracks to be able to play another track.

Bruno_Costa · January 28, 2021, 11:04pm

Not sure if it matters, but I am using a 3 months “trial” from Roon for 1€ (black friday or Christmas promotion).

wklie · January 29, 2021, 1:07am

I can’t think of anything else for you to try. I’ll hand this over to @nuwriy for further help

Bruno_Costa · January 29, 2021, 9:14am

Thanks again Peter. Hopefully someone from @support will have further insights. As it is, I am simply unable to use Roon.