· I'm having trouble connecting to Roon
· Something else
· None of the above
· My Roon software won't start up
First my Sonos audio devices kept dropping off. Now, I've restarted my laptop (Macbook Pro) 4x and Roon won't even start up. all I get is this message: "Roon is still trying to connect but it's taking longer than normal..."
Frontier fiberoptic wifi network
Hello @Noelle_Cleary,
Thank you for reaching out to Roon Support!
Are you using the same MacBook as the Roon server? Could you please confirm whether the Roon icon appears in your system taskbar?
Also, have you tried clicking on “Select a different Roon Server”? If so, do you see any available servers listed there?
Let us know — we’re here to help!
Yes I am using same MacBook Pro as Roon Server.
Yes Roon appears in the Dock when I launch it.
I just tried clicking Select a different Roon Server. None were available so I then I selected make this computer the server. And for about 30 seconds all my audio devices appeared. But when I tried to group the 5 I use all the time, they all disappeared again.
So I restarted laptop and now I have a small portion of my audio devices available and my playlists are still there.
Does this nonsense stop if I buy a Nucleus? And do I need any special tech skills to set up Nucleus or can a relatively tech savvy adult do it herself?
Hello @Noelle_Cleary,
Thank you for the update.
After reviewing the diagnostic data enabled on your account, we’ve noticed that some of your audio devices are on the 192.168.7.XXX subnet while others are on 192.168.4.XXX. This kind of network segmentation can lead to communication issues between devices.
Could you please share more details about your current network setup? Knowing how your devices are connected (e.g., mesh system, multiple routers, switches) will help us identify any potential issues.
The installation process for Nucleus is quite straightforward, and many users find that it eliminates issues related to macOS restrictions and other complications. You can review this brief guide for more details on the setup:
That said, before moving to new hardware, let’s ensure your current networking setup isn’t causing the issue.
Hello @Noelle_Cleary,
Thank you for providing the screenshot from your Android device.
To better assist you, it would be helpful to review your router’s configuration. Could you please share more details about your current network setup (e.g., router model, how your devices are connected — wired or wireless, any switches or access points used)? This will allow us to guide you on exactly what should be checked or adjusted.
Looking forward to your response!
Hello @Noelle_Cleary,
The “other network” doesn’t necessarily refer to a separate WiFi network — it could also be a wired connection coming from your ISP’s router, a mesh system, or any other part of your local network infrastructure that might be segmenting devices.
Regarding the “new” icon you’ve noticed, this is part of Roon’s Signal Path feature, which provides insight into the path your audio is taking from source to output. You can find more information about how this works in our documentation here:
Signal Path – Roon Help Center
OK. I have Frontier fiberoptic. I found two separate routers in opposite ends of my house. Is there something I can do to get everything on the same network? Is that something I do via Sonos? Or my ISP?
I believe all the speakers are wireless only since my renovation.
All the Sonos devices are on IP address that starts with 192.168.4.XXX.
I believe it is a mesh system with 2 eero routers.
Not sure about switches.
I do have a LOT of devices and systems running on this wifi system. (irrigation, alarm, sound, Lutron, computer, phone)
Hey @Noelle_Cleary,
You’ll likely want to set one of the routers into bridge mode - this is something you’d do via your router settings, or you could contact your ISP for additional guidance.
Let me know the specific router models, and which router you’d like to set into bridge mode (likely not your primary router, but the second router in your network chain) and we can see about providing specific next steps as well.
Thank you! 
Hi @Noelle_Cleary ,
For eero routers specifically, I’ve noticed reports in the past where they created separate subnets for some reason, different than the needed subnet to ensure that all devices for Roon can communicate properly. One workaround which I’ve seen is for clients to set up reserved IPs for the Roon Server and audio devices, to ensure that everything is on the same subnet. Are you by any chance able to set this up on your end, and if so, does it help solve the issue?
I can do anything with specific instructions. But if I have to figure it out on my own, probably not. What do you suggest?
Hi @Noelle_Cleary,
This article will show you how to set a reserved IP address in eero. You’ll need to make sure your server and audio devices are in the same subnet range. If you want to know more about how subnets you can check out this article.
OK I reserved the IP address for my Roon Server in eero app. The speakers continue to regularly drop off/stop playing. what else can we do?
