Roon Stopped Working on QNAP 451+ / OS 4.5.3.1670

Support
1

Core Machine

QNAP 451+ / OS 4.5.3.1670 16G Memory
Roon v1.8 build 790

Network Details

Fails on both wired connection to my PC [Win 10] and wireless iPhone/ iPad [iOS 14.5]. Both run through a Netgear JGS524Ev2 unmanaged switch.

Audio Devices
Oppo 203 feeding a Pioneer SC-95

Library Size
About 20,000 tracks

Description of Issue
Abruptly this morning no device would connect to Roon Core. On my PC, I chose “Pick your core” and find that it shows my QNAP core as “initializing” with a red dot. I’ve restarted both Core and Remotes with no change.

2

Have you restarted the Qnap itself… Just a thought…

3

Twice, in fact. Still “initializing”…

4

Can you post a screenshot of the Roon Server app on the QNAP? This should look something like this example:

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5

In fact, it looks almost exactly like that…

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6

Maybe you can look into the log files for something suspicious while waiting for further support through @crieke or @support.

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7

Curiously, clicking on that icon did nothing but produce a moving image of an ambulance - no zip file appeared. I was able to find a log file on the QNAP, but there wasn’t anything that I could act on evident. Appreciate you trying to help!

8

Hey @William_Coney,

I’m sorry to hear about the trouble with your Roon Core… :slightly_frowning_face:

I’ve moved your thread into our technical team’s queue, so they can take a closer look at what might be going on.

They’ll reach out as soon as possible :pray:

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Many thanks!

10

Any suggestions yet? Still completely non-functional here….

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…And suddenly today at 11:38 AM it started working again. No idea why - I had just started everything up as a prelude to trying the latest *.qpkg [not from the QNAP website] to see if that would fix it.

While it’s good that it works, it’s not confidence inspiring. Is there a log I can check to look for info?

12

Hi @William_Coney ,

Thanks for letting us know the issue is solved!

Yes, you can access your QNAP logs by using these instructions.

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