Hi - last weekend when playing a track from Qobuz through Sonos it stopped mid track and kept happening.
Been away all week so today the same happened when playing via Airplay to Marantz M-CR611.
I never have had this issue before.
I have rebooted all devices but it still occurring about two minutes into the track.
The only change in the house just prior to this problem is that I changed my WI-FI router from Apple Airport to Fritz!Box 4040 whether this is causing an issue?
Thanks for contacting us with your issue here. Can you confirm if this happens also on both Local and TIDAL content (if applicable)?
Fritzbox is known to need some special settings applied if you are using OS7, specifically “Software Packet Acceleration” is listed as a needed modification in our Networking Best Practices Guide, can you check to see if you have this option in your router?
How is your Mac OSX connected to the network here? If it is on WiFi can you temporarily connect it via Ethernet as a test and try outputting to the OSX “System Output” and let me know if the same issue occurs?
Thanks for confirming that this occurs on Local Content as well, this indicates that the issue is not the internet connection speed but something on the local network that could be causing communications issue. What I mean by “System Output” – This is a zone you can select that is the laptop Core’s internal speakers.
You can enable this zone in Roon Settings -> Audio, here is what this should look like, it is the first option in this list on my Core:
Here, you should select “System Output” and then try sending music to this, please let me know if you experience the same issue for the system output zone.
As for the Software Packet Acceleration, this is a possible setting in your router. You can use these instructions (<-- Clickable link) to access the Fritz Web Interface. I would then look around to see if you can find the option “Software Packet Acceleration” and disable it. This setting has caused issues with Roon in the past and should not affect the rest of your network communication, just Roon.
Hi Noris - no issue on system output zone.
Went on the Fritz!Box web interface and saw there was an update which I installed, could not see the software packet acceleration option anywhere on the site. But everything not seems to be working fine again with no pauses.
I assume you meant to write “But everything now seems” instead of “But everything not seems”, so I’m glad to hear that the firmware update for your Fritzbox helped with this issue! I’m going to mark this thread as solved but if you experience any other issues in the future, don’t hesitate to reach out!
