Roon stops or skips to the next song without sound (ref#2QJG82)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· That is happen each mounth, This afternoon is happening with my library

What are the make and model of the affected audio device(s) and the connection type?

· WGD

Describe the issue

music dont sound. Roon chage to the next song in the play list or stop.

Describe your network setup

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2

Hi @JUAN_PEDRO_MORGA,

Thanks for taking the time to write in! Sorry to hear about your playback issues with Qobuz.

In the future, please provide more details about your network setup. Since the issue you’re experiencing is related to your connection to upstream services like Qobuz, having this information would likely help us get to a solution faster. Thank you!

Does this issue occur no matter the endpoint you’re attempting to play music from?

We’re seeing the following error during playback, linked to your microRendu:

Sonore microRendu @ 192.168.1.46:43543] [raatclient] GOT [6] {"message":"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED","status":"UnexpectedError"}

And

Warn: [jpmorga] [zoneplayer/raat] Failed to prepare Sonore microRendu in 15000ms. Giving up

How do you have your microRendu connected to your Roon Server? I’d also be curious to see the audio device settings you have setup for the endpoint as well.

In the meantime, see if you’re able to set up a more simplified network chain, and get a direct ethernet connection from your server to your router, and from the microRendu to your router as well, and see if you’re still running into issues.

Thank you!