Roon stops playback of live radio and Tidal/Qobuz playlists (ref#MWST1O)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· roon keeps stopping playing live radio and playlists from tidal and qobuz

Tell us about your home network

· Sky
ModelSR203

2

Good day @ranjit !

Can you please confirm the time stamp (time + date) of when did it happen last time ?

We’ll look for it precisely in diagnostics report.

Thanks!

3

Hi Alex

Its been happening all day today, the Radio stopped today around 1pm UK time.

4

Just been playing a Quboz playlist and stopped playing after the third track, timed at 15:27 on 06/01/2026

5

Hi @ranjit,

Thanks for the update! Could you please bring your Roon Server back online? We’re struggling to enable diagnostics for your machine.

With that, are you running any third party anti-virus or firewall software on your server machine? If so, you’ll want to ensure Roon, Roon Server and RAATServer have been properly whitelisted.

Here’s more info on this:

Let me know if this helps!

6

Hi

I am using nucleus one, it’s online.

7

Hi @ranjit,

Thanks for the additional information - we’re only seeing an instance of your Windows machine running Roon Server.

With that, can you please use the directions found here and send over a set of Roon Server logs from the Nucleus to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

8

Hi Benjamin

I cannot seem to locate the nucleus on my laptop to send the server logs.

is there any other way?

9

Hi @ranjit,

Here is a help article that will likely help you access your Nucleus / logs from your windows:

And just to confirm - do you have a hardwire ethernet connection from your Nucleu directly to your primary router?

Thank you!

10

Hi Benjamin

I managed to complete up to step 5 on Windows Pro, however i cannot see the following on my desktop to complete step 6.

image
image734×123 8.22 KB

11

Those instructions are wrong (as has been pointed out a while back to Roon Labs). Please follow the instructions given in this Microsoft article:

1 Like
15

Hi @ranjit,

I wanted to check in and see if @Geoff_Coupe’s above reply was helpful?

We’ll be monitoring for your reply, thank you! :raising_hands:

16

Hi Benjamin

It has not helped, my live radio and playlists still keep cutting out.

17

Hi Benjamin

I managed to resolve the playback issues, all is working nicely now.

Thanks.

1 Like
18

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