Core Machine (Sonictransporter I5 Latest Roon Build)
Network Details (Ethernet QNAP TS219P NAS>Asus RC68U)
Audio Devices (Sonore UltraRendu > Sonore UltraDigital >DAC LKS MH-DA004 > Anthem D2V Preamp)
Description Of Issue
New Roon user, having issues with connectivity. Roon stops playing randomly, typically at the start of a track. I select “shuffle” my whole library to see how low it will play, approximately 7500 FLAC tracks. I’ve tried to mitigate some of the common issues using multiple endpoints to see if one in particular was the issue. First a Windows 10 laptop, both wired and wifi. The laptop is setup that it never sleeps. Tried direct output to the laptop instead of the Rendu, same issue. Also an Ipad. Same thing happens, tracks just stop playing. Could be after 10 tracks, 35 tracks etc. etc. I am not always present when this happens so I cannot say if it’s lost connection to the core or not. I do not have to reconnect to the particular zone that was playing when it does stop playing. 99% of this trial and error has been with the Rendu as the output zone. This trial and error study has been over the last five days. When it stops playing, the zone is still present with next track loaded, ready to play. I click “play”, it plays the track that is there.
I’ve also tried it both with Tidal on/off in Roon. The longest I’ve got it to run was overnight, approximately 8 hours. When I look at the played songs in the que, I do see some tracks have been skipped, sometimes multiple in a row, sometimes one. When I try to then play the skipped tracks after the fact, they play just fine.
The Windows PC, Sonictransporter, NAS & Rendu are all connected directly to the router via ethernet. Tried switching ethernet cables on all devices (except for the cable from the modem to the router, if that matters). Tried rebooting all devices, Rendu, Transporter, Roon & router on multiple occasions as well. Tried also connecting them through a switch, same issue. Tried a different switch, same issue. Turned on Multicast on my router. Tried turning off upsampling. Both Sonictransporters have the latest 2.8 firmware loaded.
I was using JRiver previously on my network and did not have any playback issues, although I can’t say I tried playing anything overnight. Since Roon/Tidal come with a higher pricepoint from an investment standpoint, I wanted to see how stable the platform was before I commit to it fully. This issue happens multiple times, daily. Last time this issue arose was overnight; feel free to login to my account to do some diagnostics.
Here is a link to yesterday’s Diagnostics:
I do like what Roon has to offer, hopefully I can get this sorted out. Thanks in advance for the support