Roon streaming not functioning (ref#P8SG6J)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Unable to stream roon

Tell us about your home network

· Innuos

2

Hello @kerrsporty48,

Welcome back to the community! I am sorry to hear you are running into issues with your streaming tracks being greyed out.

To help us figure out exactly what is causing this roadblock, we will need a little more detail about your setup and the exact symptoms you are seeing. Could you please provide some more information?

  • Streaming Service: Which streaming service(s) are you using (TIDAL, Qobuz, KKBOX), and are you able to play music directly through their native apps or websites without issue?
  • Troubleshooting: Have you already tried going to Settings > Services in Roon, logging out of your streaming service, and logging back in to refresh the connection?
  • System Details: You mentioned “Innuos” — is your Innuos device acting as your Roon Server, or is it just being used as an audio endpoint?
  • Network Setup: Could you please tell us the make and model of your actual network router, and how the Innuos is connected to it (Ethernet cable or Wi-Fi)?

Once we have a clearer picture of your system, we can dive right into troubleshooting!

3

Good afternoon and thank you for your response. I have spoken to the retailer who sold me various units. I have upgraded my Innuos server which now is able to stream Qobuz via Naim components therefore Roon is now functioning. Again thank you for your support.