Roon stuck at the launch (loading) screen

Roon Core Machine


Networking Gear & Setup Details

Ethernet and WiFi

Connected Audio Devices

Elac Navis ARB - 51

Number of Tracks in Library

18000 - 20000 tracks

Description of Issue

The problem is that after installing the updates on all devices (as recommended by Roon) I can not enter the service anymore. When I launch Roon it keeps me waiting at the “loading” screen forever. It worked fine before.

Please help

PS: I am not using Tidal or another streaming service. Only my home library

1 Like

Hey @Vladimir_Grayvoronsk,

We’re sorry to hear that you’re having issues with the update. I’m relieved to see that you’re coordinating with Crieke in the QNAP/Synology threads.

Our QA department is gathering system info from subscribers who’ve had this issue. Would you mind helping us with this by adding your info to the Form in our staff post by Noris? We’d really appreciate it.

Hi @jamie. I have just filled this out and posted my log files archive. BTW, many users on the forum are complaining that they can not upload the log files archive because of its size (your form limits it to 100 Mb while in many cases the zip which we download from the Roon server is larger). In my case, I unzipped it and then made a new archive, which helped to reduce the file size by 10…