· Other
· None of the above
· My Roon software won't start up
after restoring a backup made on QNAP on a macos device, roon stuck in startup
all wired unifi - been playing without trouble for years
Hey @fver,
Thanks for writing in and for sharing your report! Sorry to hear about your issues gaining access to your restored server. If you haven’t yet, could you please safely stop Roon Server from running, and reboot the machine?
Can you confirm your server and all Roon devices are running on the same local subnet within your network? It may be helpful to reboot your router if you haven’t recently as well.
We’ll be on standby for your reply! 
rebooted and re-installed roon on the mac a couple of times this used to work perfectly when running on the qnap device - i just need to sunset this one.
Hi @fver,
Based on what we’re seeing, we think that the current backup you’re using may be the source of the problem. If you’re willing to try a bit more troubleshooting, do you have any other backups available?
Let us know if you need help. We’re happy to walk you through the process.
Hi, thanks for the reply.
I tried to restore earlier backups as well as create a new one from scratch in a separate folder, same results.
willing to try other things, let me know if you need specific log files.
Thanks,
Frank
Hello @fver
Thank you for the update.
Could you kindly confirm whether all devices involved have the same timezone, date format (e.g., day/month/year), and separator settings (such as dots vs slashes or commas vs periods)?
Thanks Vadim,
It worked — I did change the date format but also needed to set the ‘region’ on Mac to match with the QNAP (US).
Very obscure; I wish there were a clearer error message.
Hello @fver ,
Glad to hear you’re up and running! We do have a development ticket in the queue for this issue, so it shouldn’t reoccur in the future once the fix is finished and released.
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