Roon stuck on "initializing" on a DS918+ Synology NAS since this morning

[Amine_Dergham]

Hello,

Since this morning Roon is stuck on “initializing”

Running RoonServer on a Synology NAS DS918+.
Version 1.7 (build 536).
NAS is wired (LAN Cable) to the router.
I have multiple endpoints (one SBT, phone, tab)

Issue:
Less than 30 minutes after the update this morning, all my roon softwares were showing: “initializing”… I tried on my smartphone, on my tab and on my computer (Win 8), all we’re showing the same “initializing”.
The music was still playing (on a Squeezebox Touch connected via Ethernet to the router).
After one hour I decided to stop the roonserver package on the NAS. The music stopped.

Then I tried this:

• Uninstall the package on the NAS
• Delete the Volume (on a SDD in the NAS where there’s only Roon on it, the music files are on another HDD on the same NAS)
• Uninstall all my roon apps
• Reinstall the Volume on the NAS
• Reinstall RoonServer on the dedicated SDD on the NAS
• Restart Roon via the WIN software.

At restart, the RoonCore on the NAS was found immediately as “ready”
I entered my account > the WIN Roon software closed immediatly.
I restarted Roon, and the same “initializing” issue came back.

I am a new Roon user (less than one week), I was planning to do a full backup just after my inital setup (uploading, scanning etc.) was complete, too bad, I cannot even try a fresh install from a backup…

Any help would be more than welcome, thanks.

Amine

[Willem_Jan_de_Jong]

I have exactly the same problem. So before I start doing things, i’d rather wait for support from ROON…

Willem Jan
New user since a month…

[Amine_Dergham]

Ok, just saw that the support team has identified this issue for many users, will wait for your update @support.

[Amine_Dergham]

Working Now for me.

[noris]

Hi @Amine_Dergham,

Thanks for your patience while we identified the issue, this should now be resolved:

Roon Initializing on 1.7 Build 536 [Resolved]

Update Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices. Original Post Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

[Amine_Dergham]

Yep, all good now. Thanks.