Roon stuck on 'Snapshotting database for backup' for over 50 hours (ref#XO7WWG)

[hitoplens]

What’s happening?

· My Roon software won't start up

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

Hi, a week ago I reported that my Roon could open but not play music. Since a few days I can not open Roon at all and all I see is 'Snapshotting database for backup' and it is taking >50 hours already ... I can not listen to music for too long already, help!

Describe your network setup

Ziggo fiber network, Ziggo Modem, tp-link Deco M4R router. Roon is running on my MacMini on I am writing this message on the same MacMini. Internet is working but Roon is not connecting.

[benjamin]

Hi @hitoplens,

Thanks for writing in! Sorry to hear you’re having issues backing up. Before anything else, do you have a recent backup available? If so, refreshing your Roon server database may be helpful here. Steps to follow below:

Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

We’ll be on standby for your reply!