Roon stuck on "snapshotting databases for backup" screen (ref#0GXYPF)

[Mark_Sealey]

Jim,

@jboyes99

Thanks Mark;

You’ve very welcome. Am pinging @support here in case they can see anything beside-the-mark in my suggestions and/or have a better solution.

I’ll try to do a manual backup

Of your music files (on BlueSound)? Yes, that’s essential - and really vital going forward no matter what; especially if that’s the only location which contains your music data!

and then do a new install of the Roon app.

Good. I feel that will help. A new build was launched today (Tuesday, 20). Make sure you get that, won’t you.

I won’t get to it until the weekend, at which time I’ll let you know how it goes.

Understood; thanks; I’ll be here …

BTW, my music files are all safe on the external storage device from Bluesound. I can play them from the Bluesound app.

Good. A second copy is also advisable - but I’m sure you know that

If the Roon backup doesn’t work, I will lose all my ‘favourite’ tags, which is a drag.

It’d be if you had to build a new Roon Library as a result of having to rescan your BlueSound location which would necessitate losing your customizations.

Good luck!