Anyone else experienced that if you post something for support, support is very helpful in the beginning but if your case is closed (because of automatically closing after a few days), support never comes back? Not even after DM? For my last three support questions they are not solved and nobody came back with a status update.
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Did you open a ticket or did you just write a message here? Only a ticket involves direct support from roon.
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Yes, all were tickets. Last one was closed Feb 11.
Did you answer all of their questions? They also close a ticket in case they haven’t got feedback after a while.
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All your recent Support posts are in threads marked [Ticket In]. This means that the issue is wiyh development, and there is no further action from support until there is news.
Consequently, the thread may auto-close. However, Roon support will open the thread with an update when the fix is released.
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Thanks @mjw
This is helpful. Then patience it is…
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I too have found that the team at RoonLabs will always get back to help. It must be a daunting job for them to work through such a wide-ranging set of potential problems.
Patience!
Let’s not go to extremes. Roon is a meticulously refined system, and any minor inconveniences reported mostly by inexperienced new users are only marginal.
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Agreed. The key word in my post is POTENTIAL. Perhaps I should also have written ‘potential combinations of hard- and software’ so as to avoid the impression of… ‘extremism’ 
.
The team seems to me to manage a complex and sophisticated system very well.
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