Roon Tidal login error

Support
1

Core Machine (Operating system/System info/Roon build number)

NUC ROCK

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Internal subnet (ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

dCS Bartok

Description Of Issue

Suddenly my Tidal connection through Roon doesn’t work. I can log in through Tidal app, so I know it’s not the problem of Tidal, but the connection from Roon is having an issue. As I tried to log into Tidal through Roon, it is rerouted to a web browser, and when I tried to log in there, I get an error message as below. Interestingly, on my other machine I cannot even log into the Roon community (same error message), while on this machine I am already logged in and can post this message. Both are MacMinis (2018 model).

Screen Shot 2020-06-26 at 10.26.25 AM
Screen Shot 2020-06-26 at 10.26.25 AM2138×636 69 KB

1 Like
2

Hey @hgim82,

Thanks for the report, we are aware of this issue and trying to resolve this ASAP.

3 Likes
3

Problem with Qobuz too. No new releases - just says “no results”. A red box flashes up but disappears so quickly it is impossible to read what it is saying. And all Qobuz playlists are empty.

4

Tidal integration now fixed. Thanks. But still no Qobuz.

5

I spoke too soon about Tidal. Now getting “Unexpected error loading album. Please try again later. (Unauthorized)”

6
1 Like
7

Thanks, it’s working now. I jumped the gun too soon. You guys ROCK (pun intended)!

8

Problem solved. We should be good now. Thanks for patience

1 Like
9

Thanks team. All good here now in Blighty! Well done for sorting it so quickly.

10

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