Roon+Tidal playback interruptions and track skipping (ref#YT75X3)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

I am actually trying to reproduce streaming music through roon + tidal, but It seems there are connectivity problems. It's much slower instead few weeks ago, and usually stops playing music, automatically changing to the next track. I have changed lan cable, connection is good, i've also tried to disconnect internet modem and also logging out from my account. Please help, it's stressful.

Describe your network setup

Fastweb modem, fiber connection

2

Hello @Stefano_Lanfranchi,

Thanks for reaching out — we know how frustrating playback drops can be, so let’s gather a bit more detail to narrow things down.

A few quick clarifying questions

  1. Are both your Roon Server and audio endpoints connected via Ethernet, or is something using Wi-Fi?
  2. Does the issue happen on every zone, or only on a specific device?
  3. Were there any recent changes to your network setup (new router, firmware updates, cabling changes, etc.) around the time the problem started?

DNS test (important)

Sometimes DNS resolution delays can cause tracks to fail or skip.

Could you please try switching your router’s DNS settings to one of the following:

  • Google: 8.8.8.8 and 8.8.4.4
  • Cloudflare: 1.1.1.1 and 1.0.0.1

After changing DNS, restart:

  • the modem/router
  • your Roon Server
  • the affected audio endpoint(s)

Please reproduce the issue once more

If the problem still occurs, please let us know:

  • the exact local date and time the dropout happens
  • which zone was playing at that moment
  • the track/album you were streaming

This will allow us to pull the correct logs and see what is happening inside Roon when the stream stops.

We’ll be happy to continue investigating once we have this info!

3

Good morning and thank you for your quick replay.

  1. I have a Innuos Zen Mini Mk3 connected by ethernet cable directly to the router.

Anything was changed during the last month, a part the repairing of Innuos ( the changed the motherboard ).

Then, i use my tablet or my phone to manager Roon app.

  1. It happened on every device

About DNS test, i honestly think that it’s not a wifi problem, and also a Tidal One, i have much other device into my home and everything works well, Tidal also play perfectly when i use it making jogging or driving.

Inside home a have a good connection, with wifi i can reach 400 mb, and by cable even more.

About the problem, it happened every single time i try to listen music, and every hour and every time, if it’s necessary, this evening i will make a video with the exact time.

You’re welcome, thank you

4

Hello @Stefano_Lanfranchi,

Thank you for the clarification. Based on the diagnostic patterns we see from Innuos systems, your symptoms strongly match system-level issues inside the Innuos OS, not a Roon or Tidal problem.

Here are the three specific issues visible in your logs:

1. Network stack failures inside Innuos

Your system repeatedly fails to bring the network fully online, even though your home connection is excellent:

Dec  2 06:26:32 systemd-networkd-wait-online[17936]: Event loop failed: Connection timed out

This causes slow starts, interruptions, and premature track skipping.

2. Innuos internal service restarting every 6 hours

A critical Innuos component (myinnuos.service) keeps crashing and restarting:

Dec  2 11:52:14 systemd[1]: myinnuos.service: Scheduled restart job, restart counter is at 11.

Each restart disrupts Roon’s audio pipeline, resulting in playback stops and next-track switching.

3. DNS / network refresh events triggered by Innuos

Your unit is firing internal DNS change notifications unexpectedly:

Dec  2 00:53:51 start.sh[30268]: DnsChangeNotifier::DnsChanged

These events can momentarily break streaming sessions.

What to do next

Please reproduce the issue again and let us know:

  • the exact local time of the dropout
  • which zone was playing
  • which track/album you were streaming

This will allow us to match your timestamp with the diagnostic logs.

Also, since the motherboard was recently replaced, please perform a full power cycle of the Innuos unit (shut down → unplug 2 minutes → power on).

If the issue continues, we may need to involve Innuos Support, because the log entries above show problems inside the Innuos OS rather than Roon.

We’re here to help — just send us the next timestamp and we’ll continue the investigation.

5

Thank you very much, you are very kind and professional.
I’ve immediately involvend Innuos staff because i think they have to solve this problem, especially after your investigation.
I had payed Innuos to repair my device, and they have to solve it.
I had already wrote him at the end of November.

6

Hello @Stefano_Lanfranchi ,

Thanks for letting us know that you’ve involved Innuous support regarding this issue. We’ll be standing by should you or they have any more questions, let us know how it goes!

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