Core Machine (Operating system/System info/Roon build number)
Imac Pro / Mac OS Mojave / Roon 1.7 Build 537
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
I have 1 gigabit fiber up and down from AT&T. Gigabit comes into the ATT supplied modem, a Pace 5682 AC. The Pace modem is connected via “DMZ+ mode” to my Netgear Orbi router over ethernet (this is the closest thing the Pace has to a bridge mode). My Orbi is then connected to the iMac Pro over ethernet.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
My preferred setup is KEF LSX speakers as Roon endpoint. The LSX speakers are also connected via ethernet to the Orbi. Since experiencing problems I have also tried using the iMac system output to eliminate variables, and I have the same problem.
I also have various other Roon endpoints in the house, but have been trying to troubleshoot on the iMac as its the simplest setup.
Description Of Issue
Tidal streaming has basically stopped working from Roon. Tracks take a very long time to start, if at all, and then will play the first five seconds or so and then stop. Playing local files works fine. Playing Tidal directly in a web browser on the iMac works fine.
This all started happening when I upgraded from a Linksys router to the Netgear router, so it seems very likely it is some confluence of the new router and how Roon communicates with Tidal…because clearly Tidal can stream fine to my iMac using their web interface.
I’ve uploaded the relevant Roon logs here where you can see the
Warn: Track Stopped Due to Slow Media errors that kill a track ~5 seconds after load: https://gist.github.com/rsanheim/cd620d885702a8abac1a6f86e8660065
Please halp? This is driving me nuts and the Orbi so far is great beyond this weird problem. =)