Roon unable to configure or disable Aurender A1000 despite recognition (ref#CK3N78)

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Worked last night. This morning it didnt

What are the make and model of the affected audio device(s) and the connection type?

· Aurender a1000

Describe the issue

Hi. My Roon was working perfectly last night. Then today it just stopped working. I have an Aurender a1000 and can play music using the Aurender Conductor app. If I go into Roon > Settings > Audio I can see the a1000 but Device Setup hangs and Disable doesn't work. I rebooted the a1000 and uninstalled/reinstalled Roon. It worked perfectly yesterday, not sure what happened

Describe your network setup

MOT DOCSIS cable modem > Eero wifi. Ethernet from Eero to a1000. Roon installed on Mac. Mac operating on same network as a1000. The Ethernet works because I can play music with the Aurender Conductor app

Have you restarted the actual Roon Server?

I figured it out. Even though I uninstalled/reinstalled Roon and that didn’t do the trick, rebooting the computer did.

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