Roon will not connect to my QOBUZ, says there is a network error. I can log into QOBUZ directly however.
Describe your network setup
Spectrum cable @300mbps, spectrum modem, ASUS AX68U router, wifi to PC. Network, QOBUZ and all related things are working fine. Only ROON is having an issue connecting.
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This is the Roon support forum. Users will help users and if we can’t solved Roon support will jump in once your request has reached the top of the queue. Sorry can’t help you but you e-mailadres is still visible. Remove picture and place a blurred one.
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AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
5
I removed the image but I didn’t have facility to blur the email address.
Please do a new image with email address lined out
I see that you’re running Roon 1.8 from a windows machine, have you tested out temporarily disabling the windows firewall and attempting to sign in? If that works, see if you need to add additional Roon items to your list of firewall exceptions - here’s more info on that:
If you connect to Roon via a different remote device, like a phone or tablet, do you experience the same issue?
Benjamin,
The PC I am using IS running as my Roon Core. I have disabled my antivirus and firewalls (always worked before and no new updates). Qobuz is working fine on the same PC, and Roon works too, just getting the error about QOBUZ login. I have manually checked the username/password and that is not the issue. So still not working. What can I do next?
The next step here is for us to take a look at the logs for your Roon server. Can you please use the directions found here and send over a set of logs to our File Uploader? If you can replicate the login error before sending over the logs that would also be helpful. Thank you in advance for your continued patience.
It looks like you’re trying to use Roon 1.8 on your Windows 7 PC as the Server? According to the logs, it looks like you might be having some SSL issues with authentication:
09/04 16:03:15 Warn: [qobuz] [http] error result from http request: System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
I believe I have changed the settings, following the directions in the link. It did not solve the problem, but it did make my email stop working, so I had to do a system restore. I don’t understand why it has always works and now all of a sudden it does not. Something must have changed. What steps do I take next?
We’re unable to connect to your Roon Server machine to review a fresh diagnostic report (it will be limited due to running the legacy version of Roon 1.8) but may allow us some additional insight into your connection issue.
With that, the next thing to test out would be updating the DNS server on the windows machine running Roon Server. We have seen users have a better experience in the past if they change their DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
