Roon unable to connect to Sony TV via AirPlay 2 (ref#CQSW4J) [Ticket In]

[Leo_Method]

What’s happening?

· Other

Describe the issue

ROON won't connect to SONY TV via AIRPLAY2.

Describe your network setup

I am unable to stream music to my sony tv via Airplay 2.
I tried every mentioned in this post and still can get it work. I see that the thread was closed but the issue was never resolved.

Issue with Airplay2 pin prompt on Roon when enabling for Sony TV (ref#7OUOF2)

Hi @mlp, Thanks for the timestamp. It’s unclear if you’ve moved out of the VM environment - can you please confirm if this is the case? Please understand that we need to keep things tied to a normal local LAN environment while we continue to troubleshoot. I appreciate your understanding here While our team investigates further, lets perform a RAATServer database refresh. You can generate a new RAATServer instance on your device by following these instructions, but please be aware tha…

[noris]

Hi @Leo_Method ,

On the Airplay device, if you go to Settings > AirPlay and click on Airplay Everyone, you will see Security below. This might show Require Code First Time Only but should be changed to a Password. Please let us know if this helps.

[Leo_Method]

When I setup a Password on Sony TV I still get the prompt on TV when ever I try to Airplay to the TV.
I notice that when I go to Audio setting in ROON when I setup the Sony TV as zone it takes longer than other zones (and it stays on the TV’s screen forever).

[noris]

Thanks for giving that a try @Leo_Method . Can you please confirm the exact model of the Sony TV and any other relevant data you can find in its System Menu (firmware version, etc.)?

[Leo_Method]

Hi,
Here is the TV Model.

Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023)

I can cast ROON to all other zones via Airplay 2.
I have several Sonos Speakers, Home Pods and Home Pod mini , LG TV and Samsung Smart Monitor…

[daniel]

Hi @Leo_Method,
Thank you for the report. We believe this is related to an ongoing investigation of similar issues. We have added your case to the investigation. When we have more to tell you we will let you know. Thank you for your ongoing patience and cooperation.

[Leo_Method]

Hi Just following up on this. The issue is still persisting. Getting worse actually.

[noris]

Hello @Leo_Method ,

Thanks for letting us know. We’ve activated diagnostics mode for your account and what this does is upload a log set to our servers for review. Looking over this log set, we see traces similar to those of an existing ticket in the dev team’s queue. We’ve added your report to the ticket, but do note that tickets like these can take some time to make their way through the queue.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more. Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.