Roon unable to connect with Naim audio device (ref#R37199)

[mike_scott]

Hi Benjamin

Thank you again with your advice and ideas, they are appreciated.

Regarding point 1, I have previously tried the reboot of the Naim audio devices, and it provided a positive result, although it was temporary and after a day or so, the same issues returned.
On this occasion it has been a bit hit and miss, after unplugging and reconnected the Nova yesterday, it didn’t work, but today after a laptop and Naim reboot it is.

Just as a side note, when the app does now recognise the server and then connects to the audio devices, it seems to be giving the same Naim Nova unit two different names!?

Item 2 - The power settings on the laptop are on the “Balanced” Setting.

Just trying to focus on the issue that really frustrates, which is, why does the roon app not recognise the roon server when it is on the same laptop and is opened from the server icon?

All the other issues materialise after this, and most are resolved once the App/server are working. But at least I can get something out of the system at that point, even if restricted to using tidal. The frustration is waiting 30mins++ , with a reboot (of the laptop or Naim) for the system to figure out what it is doing before I/we can listen to anything.
To be useful it needs to be virtually instant. The kids hate roon, and currently won’t use it. If it is not working within minutes or even seconds they by-pass and listen to the poor quality of Spotify!!. They have zero patience, but they have a point. I am just disappointed that after spending significant money on good HiFi we/they are mainly listening to lossy tracks via spotify.

Regards
Mike

[daniel]

Hi @mike_scott,

Apologies for the long delay in getting back to you, and thank you so much for your continued patience and cooperation.

We’re now escalating this case to our development team for further investigation. As soon as we receive any updates from them, I’ll be sure to share them with you here.

[noris]

Hi @mike_scott ,

We discussed your case today, and one theory that came up was that this issue could be due to DNS settings. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

[mike_scott]

Hi Noris,
Thanks for the feedback. Unfortunately (according to the Virginmedia community) the Hub 4 router, which is the one provided by the supplier, whilst allowing access to the Hub settings, there are no options to allow me to change or custom set the DNS.
On a positive, today Roon server booted up and the app soon after, which is a first for days!
Regards
Mike

[benjamin]

Got it, thanks @mike_scott. We’re glad to hear things have been running smoothly for you over the last day or so! Certainly, let us know if you run into similar issues again soon. We’ll be monitoring for your reply!