Roon unable to detect Buchardt A700 speakers and losing connection to Zen Mini 3 Core (ref#QAMYIT)

[Tony_Doherty]

What’s happening?

· I am experiencing freezes or crashes

Describe the issue

Roon has stopped seeing my Buchardt a700 SPEAKERS.. and is constantly losing the roon core (a zen mini 3) I have rebooted everything repeatedly, no better.

Describe your network setup

Buchardt a 700 SPEAKERS.. connected to a Plantin hub..Zen Mini 3 as core. Sky Max Router. The router is wired connection to the Zen Mini, everything else is on the same network wirelessly

[Tony_Doherty]

Just to be clear the music will continue to play for about 30 seconds after the app says the core is lost then stop and the speakers will have disappeared from the app then reappear, everything looks fine then the app loses the core again etc etc.

[noris]

Hello @Tony_Doherty ,

Thanks for reaching out. I enabled diagnostics for your account, but I don’t see anything particularly jump out at me in terms of errors.

Can you let us know the exact local time + date when you next observe this issue so that we can focus on that specific log section?

Also, I would suggest reaching out to Innuous support to see if they can run a hardware check, the symptoms you describe are sometimes associated with SSD failure.