· After a Roon update, I got a "There was an issue opening your Library" message. I went to the help section and followed the instructions to mark the current library as "old", redownloaded and installed Roon again. It came up, but could not find my audio device and did not seem to be cataloging any of the music files after I pointed it to the Music folder. I followed instructions to toggle the Privacy - Local network sections for Roon and Roon Server on and off, and restarted. When I relaunched Roon, the "there was and issue opening your Library" returned. I have the same message on my iPhone and roon is completely disabled at this point. I am running Mac OS26.5 and IOS 26.5.
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· Eero Pro Gen 2 model B010001
Additionally, I started with Just the Roon Folder in The Library, but now there is Roon_Old (the original one), and new ones: Roon, RoonGoer, & RoonServer. While all of the new folders have today’s date, there are files in them that are older. I don’t know what this means or if it tells us anything.
I’m happy to send it, but I’m having troubles making it happen. When I try to drag and drop the folder (using safari), your uploader doesn’t do anything. If I try to choose the files, it will not let me upload a folder, but I don’t know what specific files you need. I attempted this with Chrome and had the same result. Please advise.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
Thank you for your request to re-open this thread and we apologize that it inadvertently close.
Our diagnostic servers show that your Roon Server instance is currently online on the Mac Mini; only the GUI (Roon Remote) hasn’t pinged our servers at this point.
When you deleted the “Roon” folder accompanying the database, this would have uninstalled Roon Remote. It sounds simple, but have you tried simply downloading Roon again?
Please also take the following steps:
Navigate to System Settings → Privacy & Security → Local Network and grant Roon local network access.
If you have a Watched Folder in Roon hosting your library that is stored on the computer, then also grant Roon permissions under File Access in the Privacy & Security tab.
Once Roon is reinstalled, close RoonServer from the menu bar or Activity Monitor and attempt to open the Roon app once more.
Sorry for the double ping. We wanted to share that if the above steps are not helpful, the team does have a fix in the pipeline for a symptom matching what you’re experiencing. Worst case, you should be able to migrate your server and remote to the Early Access branch to test the fix once it’s released. We’ll provide updates here.
I was able to wipe every trace of the program and wipe out the cache in the terminal which allowed me to get it running. I’ve lost every bit of history, but I can at least use the app now. You can close the ticket.
We’re very sorry we missed the chance to help you out. Do you have a Backup of your Roon database, by chance? You can restore this to retain your listening history if so.
In an effort to get rid of everything associated with Roon, I cleared out the backups as well. It is not ideal, but it is also not the end of the world.