Roon unable to play Tidal music, skips songs continuously (ref#018486)

Support
1

What best describes your playback issue?

· I hear distortion or noise when I'm playing music

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· FLAC

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 19:25 Jan 1st.

What are the make and model of the affected audio device(s) and the connection type?

· See above

Describe the issue

Roon plays local files without issue in all formats. It will not play any Tidal music. It only plays noise and skips to the next song in line until there are no more to play.

Describe your network setup

Ethernet connected Meridian MC200 and ethernet connected Rock on a Nuc7

2

I would try to restart any device along the path (incl network gear) and logout / login to Tidal from Roon as a 1st measure

4

The topic here was opened on a holiday and it’s still 9 am or so in the US on the first day after the holidays, just sayin

6

Hey @Papi_Chulo,

Thanks for taking the time to write in!

As a first step, have you logged out of Tidal, safely stopped Roon Server from running, and rebooted both your server machine and router? Try this as a first step.

Afterward, bring everything back online and log back into Tidal.

Do you have any VPNs or additional third-party security active on your server machine?

Can you provide more detail around what steps you took when testing the above firewall?

Lastly, if you attempt to playback audio from the system output of your Macbook air, does the same issue occur?

Thanks!

7

Found the solution. Roon and all equipment were fine.

Tidal had shuffled my streaming quality down to 96kbps when I added a new credit card for billing. I guess my Meridian stuff does not recognize that low of an AAC/MP3 bitrate.

Putting Tidal back to Max streaming quality instantly corrected the problem.

Thanks all for the help and suggestions. I did them all to narrow the problem down and that pointed me to Tidal as the only thing I had touched at all in the last week.

1 Like
8

Nice work @Papi_Chulo! Glad you were able to figure it out - happy listening! :notes: :drum:

9

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