I'm getting the following error: "Roon is having trouble verifying your connection with our servers, so metadata improvement has been paused. Check your internet connection and make sure that you're running the latest version of Roon." I've tried some basic things like restarting my Nuc, clearing the cache, signing and signing out, but to no avail.
Describe your network setup
I have Verizon Router Modem and Router. My internet connection is working smoothly.
Hi @Pogorowitz,
Thanks for reaching out to us about this issue. I activated diagnostics in your account and found signs of network instability in your logs. Can you please tell us how your server is connected to the internet? Are you using any network hardware like switched? Also please try using a different DNS. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
My Server is connected to my Router via an ethernet cable.
When you mentioned DNS, I immediately realized that the problem was that I installed AdGuard and enabled DNS Protection and Adguard’s DNS-over-HTTPS setting. After I quit the app, disabled the network extension, and restarted my Mac, Roon started to work properly.
