Roon unexpectedly shuts down, iMac reverts to startup screen when Roon shuts down

Roon on my iMac shuts down unexpexdely after about 30-40 minutes.

Reverts to startup screen where I select the user that is logging in.

I do not have that issue when I travel with my Macbook. No shutdowns.

Also, Roon takes a very long time to start up.

I use Macbook,iPad mini 6 and iphone 12 Pro as remotes.

When I go to the Dominican Republic, I log into Roon with Macbook, and that becomes the Core. Does not have the revert problem and Roon runs much quicker during startup.

Daniel, so we can improve on how we can support you, can you please provide information per the following:

Describe Your Setup

It’s important that you include all relevant setup information so our team can get a clear understanding of the issue.

Your post should include:

  • Details on your Core machine (OS, Hardware specs, Roon build)
  • Details on your Remote(s) (OS, Hardware specs, Roon build)
  • Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
  • Audio devices in use
  • Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
1 Like

Hey @Daniel_Greenberg,

Following up on @Robert_F’s requests, please fill out your complete setup in more detail, as this information is crucial for the tech team to have on hand to better understand your system.

With that, please reproduce the issue, grab a timestamp (date, time) and report back here. From there, we can enable diagnostics on your account and see what might be going on at the time of the crash.

I’ll be on standby for your reply :+1:

High Ben:

Not sure what other info you are asking for.

I gave you the roon setup-version and my library info. Also my iMac info.

Can you please elaborate on wha you do not have?

thanks

Dan

@Daniel_Greenberg :

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!