Roon update blocked by McAfee, leading to inaccessibility (ref#JYX5LX)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I tried to install the most recent update but a component file was blocked by McAfee antivirus. Now I cannot access Roon

Tell us about your home network

· Xfinity Gateway

2

Hello @Ian_Cochrane ,

Thanks for reaching out to our support.

From the diagnostics report from your computer we can see that your server is up and running.

Can you please specify what exactly problem do you face ?

If you could reattach screenshot that’d be appreciated.

Thanks.

3

image
image850×486 72 KB

image
image841×563 80.7 KB

4

Hi @Ian_Cochrane,

Thanks for your patience. From your screenshot, McAfee has quarantined the Roon update itself because of a non-threatening Windows dependency conflict. Anti-virus software is sensitive to Roon updates because updates are packaged as a “full” new download of the app.

The quick solution is to turn off/disable McAfee and then update Roon before turning your anti-virus software back on.

Try opening McAfee → “My Protection” → “Quarantined items.”
If you see anything related to Roon (often DLLs or installer components), restore it. Then add RoonServer.exe or related processes to the safelist.

Let us know if this helps!

5

This thread is closing due to inactivity, but you can reactivate the conversation anytime by submitting a new support request here and referencing the URL of this topic thread. Thank you!