Dedicated fanless PC with Ryzen 3600 processor, 16GB RAM, Euphony OS with embedded Roon Core. Updated to latest build to ensure Roon V2 compatibility
Networking Gear & Setup Details
Huawei WS7200 WLAN Router, Ethernet cable direct to PC
Connected Audio Devices
USB connected Meridian 218 controller
Number of Tracks in Library
about 10,000 - but as I can’t see them any more I’m not sure.
Description of Issue
Upgraded to Roon V2. Tried on PC, iPad and Android Phone
Does not see any Audio Devices
Does not see any music (although pointing at correct folder and shows music when selecting folder)
Rebooted PC multiple times, re-installed client multiple times. identical symptoms on all devices.
Is there anyone in Roon Support to advise on this issue?
Euphony agree there are issues with Roon V2 and are kindly investigating if they can find work around, but Roon should acknowledge imperfect system and fix, and preferably fully test before releasing major upgrades.
Looking at community there are a lot of frustrated users with broken systems due to upgrade.
You and I have a very different idea of what constitutes excellent support. If you are on their platform then they should investigate and they should raise it with Roon on your behalf if it is not theirs to fix.
We do not publish a list of core partners anymore as the program has been deprecated for some time. There are a number of manufacturers who have been grandfathered in and we continue to work with them to support our mutual customers. Euphony is on this list.
We provide partners with advance notice of changes and advance copies of software so that they can test updates against their products. It is clearly stated that it is the partner manufacturer’s responsibility to test Roon’s changes against their platforms and inform us of any issues prior to release. There are simply too many permutations of hardware and software for use to test every possible combination prior to release.
To date I’m not aware of any contact from Euphony regarding issues with Roon 2.0. On Linux-based platforms the changes which would have had a startup impact were minimal and to date we’ve seen no reports (aside from this one) of any issues.
I’m very sorry that you are having issues here, but based on the information supplied this is clearly an issue with the way that Euphony OS is providing communication-related services to Roon. This is fully outside of our control and is something that Euphony will need to work through. We are happy to assist, but there is little that we can do otherwise.