Roon Version 1.7 build 667 stopped auto updating the library

Support
1

Core Machine (Operating system/System info/Roon build number)

Synology DS918+ (Intel Celeron J3455 1.5 GHz, 4 GB RAM). Roon Server and music library installed on HDD volumes.

DSM version: DSM 6.2.3-25426 Update 2
Roon version: Roon 1.7 (Build 667)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

NAS is connected to Netgear Switch GS116E, as well the CXN2

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Cambridge Audio CXN2, Ethernet

Description Of Issue

Roon Version 1.7 (build 667) suddenly stopped auto-updating the library.
My music folder is on the top level on the NAS: NAS/music.

The only way to trigger an update is to force read the folder manually.

3

Hello @Frank_Gottschalk,

Thanks for reaching out and for your patience until your case reached my queue.

Can I please ask that you provide a log set from your Synology by using these instructions?

If you have any issues accessing or sending the logs, just let me know and I can clarify, thanks!

5

Hi Noris,
how can I send you the Dropbox Link ?
Mails are getting bounced back with an error.

Frank

6

I have the same issue. New update has not solved it.

7

Hi @Frank_Gottschalk / @Ricardo_Pimentel,

Are you using the latest firmware on Synology/QNAP?
We have heard some reports that updating to the latest Roon build (710) helped:

Can you please check and let us know?

8

I can confirm that updating Synology has solved the issue. Thank you.

1 Like
9

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