Roon very slow with Tidal and Qobuz

ToreB · February 11, 2019, 8:30pm

FYI
Mine is still working OK after I logged off Tidal and rebooted yesterday (still logged off Tidal).

Patrickvm · February 11, 2019, 8:53pm

Hi Dylan
Overview page:9 sec
Discover page :35 sec
Search The Beatles:8 sec
Open The Beatles:8 sec
Open Help album: 5 sec
Start playback of Help :8 sec
Search Daft Punk:10 sec
Open the Random acces Memories album: 7 sec
Start playback of Random acces Memories : 22 sec
But i need to say that i am lucky because all this is fast
Is changing,more slow,then i reboot,Log out Tidal.then little bit faster
Hope this can help
Regards and good luck for all the team

PS :The secondes is mesure with the iPhone

dylan · February 12, 2019, 2:04pm

Thanks, @Patrickvm. Passing the above along to the team for their investigation.

One last thing for now — Can you confirm that your Roon database is stored on an SSD and what CPU it uses?

Patrickvm · February 12, 2019, 2:33pm

Yes is SSD👍
The CPU i dont now,the server is reference flow (audioaanzee)

Patrickvm · February 13, 2019, 10:58am

Today i log out Tidal and Qobuz and all works fine now

ToreB · February 13, 2019, 11:14am

@support
Is this been identified as a general issue by Roon, or is it only a few users that has issues running Tidal and Qobus at the same time?

gert_mogensen · February 13, 2019, 11:39am

I have the same issues, running both Tidal and Qubuz slows things down. Log out of one of them or both speed things up again…

Patrickvm · February 13, 2019, 12:01pm

Even the sound is better without Tidal and Qobuz
Only with my own librairy

ToreB · February 16, 2019, 12:15am

@support
Not possible to play from Qobuz from Devialet or RPi, been over 24 hours since last restart for Roon.
Did a restart and I can play again. Any new feedback on this?

Alex_Reusch · February 17, 2019, 8:03pm

I do have the same problem. Especially searching for a title can take forever.

Jan_R_Smit · February 17, 2019, 8:25pm

Same probleem here, search takes half a minute or more.

amg · February 17, 2019, 8:30pm

Same here. Seems to happen a lot on Saturdays and Sundays.

ToreB · February 17, 2019, 8:31pm

Same problem here, tried to add an album to my library.

Normally a restart fix this issue, not today.

RobOK · February 17, 2019, 8:32pm

I reported slowness last week, then it resolved. Now the slowness is back.

Another symptom at the same time is Tidal won’t sync. I go into Settings to the manual sync and it tries but does not sync.

I think this points to Roon backend servers for both Search and Tidal sync.

Geoff_Coupe · February 17, 2019, 8:32pm

I’m also seeing very slow searches at the moment (I use Qobuz with Roon). Also, starting from the Artist browser, sometimes the Qobuz section doesn’t appear at all for an artist, or it takes up to 10 seconds to appear and be populated.

dylan · February 17, 2019, 8:34pm

Hi everyone,

Apologies for the trouble here, the team is currently investigating — I’ll be sure to keep you updated here once we have more info.

thyname · February 17, 2019, 9:22pm

Roon is slow today with everything, not just Tidal or Qobuz. For example, it takes a minute to get to Overview page, and sometimes it fails.

fritzg · February 17, 2019, 9:26pm

Please do. Search is basically unusable.

Rene_Kissinger · February 17, 2019, 9:38pm

I am having the same issues reported here, as well. At the moment I am using Tidal and Qobuz. I a getting extremely long load times as well as the occasional “problem loading page” message in both the Mac as well as iOs Versions.

Neil_Russell · February 17, 2019, 10:00pm

Ever since Qobuz went live, my Roon has been at a crawl doing anything Qobuz related, except streaming what is in my library. But searching, and adding to library are taking forever and ever.