Have you had any w10 updates? Sounds like a graphics driver update issue. Perhaps go to Lenovo site, not Windows update, and get their latest driver. Windows update often breaks graphics.
Last Quality update was Cumulative Update Windows 10 Version 1909 for x64 successfully installed 17/4/20 so Roon was working after this last update so wouldn’t suggest Windows update has broken graphics unless there is latency but I don’t understand that sorry.
Lenovo Vantage confirms my system is up to date and no updates available.
What is their latest driver you suggest? Why would this not flag on Lenovo Vantage?
Have you rebooted since you installed updates? Have you rebooted since you reinstalled Roon?
We’re going to suggest what the manufacturer has for their most recent update, which is what you’re on.
Could you please reboot and try to log into Roon again? Reply here with a timestamp (your local time) of when you do this and I will enable diagnostics for your account.
A few days ago I enabled diagnostics for your account but it looks like they never came through. I’d like to have you attempt to load up Roon one more time and send me your logs manually.
Use the directions found here and send us over a set of logs using this link.
Hello @LikelyLad15, thanks for your patience while I reviewed your information with the team! They have completed their review and for our next step, here’s what I’d like you to try next:
Hello @LikelyLad15, that’s awesome news! For the remote, are you able to connect to the core via IP? What is the remote saying when it won’t connect, does it just endlessly search for the core or something else?
There’s one item I don’t think we’ve looked at since we fixed your core. It’s possible that the exceptions for Roon in your firewall were removed in the process. Would you kindly verify that Roon.exe and RAATServer.exe have been added as exceptions to your windows firewall?
You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.