Core Machine (Operating system/System info/Roon build number)
2015 Mac Mini, hardwired into my router. Used headless with an iPad as a controller.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
I’ve been using Roon & Tidal HiFi stream without any issue for a year or so now.
However, just started a trial with Qobuz. Twice now in 3 days after a while I’m unable to access any Qobuz music, with an error message saying track not available on Qobuz. Only way around this is to reboot the MacMini I use as my Roon endpoint.
Network is BT Ultrafast fibre & my Mac mini Roon end point is wired to it.
Audio system is Mac Mini connected with optical Cable to Bel Canto DAC.
As I have had no problems with Tidal Hi fi stream in the same system, I strongly suspect it is down to Qobuz or the Qobuz/Roon interface.
Has anyone else experienced similar issues with Roon/Qobuz? I’m impressed with Qobuz for the sound quality & the amount of Hi res albums available. But if the hanging issue is going to be a frequent problem I’ll stick with Tidal instead.
Hello @matthew_randall, and thanks for your report! Let’s rule out any possible network issues that may cause this. Have you tried temporarily disabling your firewall/antivirus to see if this helps? Are you seeing this behavior on your remotes or just the mac mini?
Hi,
Thanks for the reply.
I don’t have any anti virus or firewalls set up as I’m using Mac stuff throughout the home, no pc gear. The Late-2014 Mac mini is used exclusively for music streaming duties. It is hdmi’d to a tv screen for installing software updates etc but is usually run headless without an iPad as a controller for Roon. The issue shows up on both the iPad & the monitor. When I select an album, the thin blue “progress bar” just keeps on pulsing without the album loading & after 30 seconds or so I get a message flag up saying this track is not available on Qobuz. After that, any music I select gets the same result. A reboot of the Mac mini is the only cure I’ve found so far. I don’t have this issue with music from Tidal or my local HDD library. My guess is that as Qobuz hi-res is a larger file size than Tidal MQA, it is too demanding of resources? But as it’s only happened twice in a few days, it’s a bit strange. I would prefer to use Qobuz hi-res if possible over the Cd quality alternative. Any ideas gratefully received!
The issue is there regardless of which album is selected.
After a reboot, the chosen album is available.
I haven’t tried downgrading the stream quality when the issue occurs, I will try this next time it happens.
Thanks for your responses,
Regards,
Matt.
Hi,
I’ve been using Roon-Qobuz a fair bit over the weekend but it hasn’t tripped up again as yet.
I’m enjoying Qobuz a lot, maybe as they have more hi-res offerings compared to Tidal, so I’m hoping the glitch I had is a rare thing. I will continue using Qobuz for another two weeks or so & let you know if it falls over again. I will drop the streaming quality to test that if it happens again.
Thanks again for your support,
Matt.