Roon won't connect to Tidal and library issues on Windows PC (ref#5TL55X)

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

18/11/2025. I have had an account with Roon for 2 years (PC Windows). I have never had any problems until today. When I logged on today, to start with, I saw that it said it had failed to connect with Tidal. I pressed, 'Retry' but that never worked. I could still play my own local music on my drive. I then restarted my PC (windows), still the same. Then I looked for advice. Following this, I logged out of Roon, then it wouldn't let me log in again. (the loop thing). Now, I get the message 'There was an issue loading your library'. I wish I hadn't logged out. I am not confident enough to load a backup. I don't understand how this may have happened. I would be very grateful if you could help me in any way, as soon as possible. 19/11/2025: When I try to log on, it says 'connect to your Roon server' , when I press 'connect' it says 'there was an issue loading your library'. I am not the world's most computer literate guy, I love my Roon library and I'm afraid of losing it.. Help! Cheers, Duncan

Describe your network setup

PC Windows 10

Good day @Duncan_Dixon !

I hope you’re doing well today.

We’re sorry to see you have this problem.

We might not retrieve a diagnostic information right now from your PC so we can’t confirm the cause of the issue.

However, we tend to think that it can be caused by Yesterday’s outage of CloudFlare, but that is not 100% sure as of today.

In order for us to see it we’d like to ask you to share with us the diagnostic materials from your PC.

Can you please record a video of the problem and upload it to our Media Storage :
https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external
?

and can you please grab the logs from your Roon Server folder (not only Roon folder!!) as per instruction here:

and upload to our Logs storage here:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
?

Thanks!

Looking forward to your reply!

Regards.