Roon Won't Recognize Dragonfly as audio zone after Update

[Brian_McPherson]

Roon Core Machine

Roon Nucleus

Networking Gear & Setup Details

ethernet

Connected Audio Devices

AudioQuest Dragonfly Cobalt

Number of Tracks in Library

Description of Issue

The dragonfly appears under “audio” on “this PC” and it’s enabled. Yes i have tried disabling/enabling rebooting etc. It just won’t show up as an audio zone and this is 95% of how I use roon - at my desk. Please help

[beka]

Hey @Brian_McPherson,

Thanks for letting us know and sorry about the trouble. Have you tried rebooting your Nucleus too, or just the DragonFly?

[Brian_McPherson]

oh yes of course I have. do you have anything to add here that is useful? I could really sue your help here. The software is useless to me if I can’t play through my Dragonfly

[Jim_F]

[beka]

Hey @Brian_McPherson,

Thanks for confirming that . I’m checking with our team to see what might cause this. We’ll follow up tomorrow, as soon as everyone returns to work (it’s evening already on the East Coast)

[beka]

Hey @Brian_McPherson,

Thanks for your patience

I’ve heard back from our team and we think these steps should help:

• Stop Roon on your Nucleus & PC
• Find and delete the RAATServer folder on your PC (here’s how to find it)
• Launch Roon

Thanks in advance

[Rene_Kissinger]

Hi there!

I have the same issue and followed the above steps, but Roon still does not see my Dragonfly Cobalt. The Cobalt works fine on my iPhone, though.

Regards, René

[Rene_Kissinger]

Ok, right after typing the above, I had the idea to plug the Cobalt directly into the laptop without the hub in between. And now it works!

I did use the Cobalt with Roon via the hub without issues before, though.