Roon won't start on Dell Windows 10 after update (ref#EYPE9Q)

[Andrzej_Sak]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· After last update Roon won't to start. I click the icon and nothing is happening. The roon is installed on Dell computer with opereiting system Windows 10 pro

Tell us about your home network

· Fiber optic Nokia G-010G-T go through TP-Link SG 108E to thewireless rooter ZTE ZXHN H298Q

[noris]

Hello @Andrzej_Sak ,

Thanks for reaching out. This is just the Roon (UI) app affected, and RoonServer continues to operate as expected? Can you confirm - are you using multiple monitors, virual monitor adapters, or Sonic Studio? I wonder if a saved_window_pos clear could help:

1. Close Roon/RoonServer

2. Navigate to: C:\Users(username)\AppData\Local\Roon\Database\Registry\Client\

Note: It may require enabling “show hidden files and folders” to see this.

There you should see the file: saved_window_pos.

3. Rename this file to saved_window_pos.old, restart your computer, and launch Roon then try to duplicate your issue.

Let us know if this doesn’t resolve the issue for you.

[Andrzej_Sak]

No. I’m using only this dell laptop which is roon core and nothing else any other monitors. Just directly by wifi connected to the streamer and through it to the rest of the audio system

[alex_h (Alex)]

@Andrzej_Sak,

Thanks for confirming that.

To help us understand the current state of the installation, could you please clarify a few things?

1. Status Check

• System Tray: do you see the Roon Server icon in your Windows system tray (near the clock)?
• Connectivity: Are you able to connect to the Core using any Roon Remotes (phone/tablet)?

2. Verify Processes

To confirm exactly what is running in the background, please try launching Roon and then running the following command in PowerShell:

tasklist /FI “IMAGENAME eq Roon*”

Please let us know the output of that command.

3. Check for Errors

• Event Viewer: Please open the Windows Event Viewer immediately after trying to launch Roon. Look under Windows Logs > Application for any error messages related to Roon.
• Backups: Do you have a recent backup of your database? (This will determine if we can try a complete reinstall).

4. Collect Logs

Finally, please collect the logs from your Server manually and upload them to us for review.

• How to collect logs: [url=https://help.roonlabs.com/portal/en/kb/articles/logs#Overview]Instructions here[/url]
• Upload link: [url=https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external]Upload Logs Here[/url]

Thanks.